2023 -
now Director of Customer Success and Billing @
2021 -
2023 Director of Customer Success @
2020 -
2021 Account Manager @
2017 -
2020 Director of Service @
2010 -
2017 Director Service Delivery @
2006 -
2010 Director of Field Service @
2004 -
2006 Sr. Field Service Manager @
1997 -
2004 Field Service Representative @
1996 -
1996 HR Intern @ Sun Technicom
Chris Gilbert Education
Eastern Michigan University 2011
-
2013
Western Michigan University - Haworth College of Business 1992
-
1997
Chris Gilbert Skills
Training
Change Management
Coaching
Customer Service
Business Strategy
Operations Management
Program Management
Account Management
Project Management
Management
Salesforce.com
Team Management
Team Leadership
CRM
Leadership
Cross-functional Team Leadership
Call Center
Project Planning
Employee Engagement
Requirements Analysis
Call Centers
Management Consulting
Employee Training
Sales Process
Human Resources
Software Documentation
Troubleshooting
Customer Retention
Talent Management
Organizational Development
Business Process Improvement
SaaS
Executive Management
Business Process
Quality Assurance
Strategic Partnerships
SDLC
Six Sigma
Cloud Computing
Customer Experience
Personnel Management
Enterprise Software
Professional Services
Forecasting
Analytics
B2B
P&L Management
Process Engineering
Product Marketing
Networking
Sales
Cross Functional Team Leadership
Service Delivery
Chris Gilbert Summary
Chris Gilbert, based in Detroit, MI, US, is currently a Director of Customer Success and Billing at Opus IVS - US. Chris Gilbert brings experience from previous roles at Opus IVS - US, Link Engineering Company and Hollander. Chris Gilbert holds a 2011 - 2013 Eastern Michigan University. With a robust skill set that includes Training, Change Management, Coaching, Customer Service, Business Strategy and more. Chris Gilbert has 5 emails and 2 mobile phone numbers on RocketReach.
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