2012 -
2013 Contact Centre Operations Performance Manager @
2011 -
2012 Lead Routing Analyst @
2010 -
2011 Routing Analyst @
2008 -
2010 Systems Administrator @
2005 -
2008 IT Support Analyst @
2004 -
2005 IT Analyst @
Chris Coyle Education
University of the West of Scotland
Bachelor of Science
2003
-
2004
Central College of Commerce 2001
-
2003
University of the West of Scotland
Bachelor of Science
Chris Coyle Skills
Strategy
Telecommunications
Process Improvement
Mobile Communications
Incident Management
IT Service Management
CRM
Contact Centers
Outsourcing
Customer Self Service
Avaya
VoIP
Networking
ITIL
Analysis
Contact Centre Design
Workforce Management
Call Flow Design
Citrix
Service Delivery
Integration
Stakeholder Management
Service Management
Customer Experience
Management
Contact Center Operations
Disaster Recovery
IVR
Technical Support
Sales
Managed Services
Vendor Management
System Deployment
Mobile Devices
Contact Center Optimization
Genesys
BPO
Service Desk
IT Operations
Contact Center Management
Sla
ACD
Call Centers
Infrastructure
Market Research
Solution Architecture
Contact Centre Transformation
Business Process
SQL
Project Planning
Cross Functional Team Leadership
Resource Management
Project Delivery
Chris Coyle Summary
Chris Coyle, based in Southampton, GB, is currently a Head of Self Service at William Hill. Chris Coyle brings experience from previous roles at William Hill, William Hill Online, Sky and Hutchison 3G. Chris Coyle holds a 2003 - 2004 Bachelor of Science @ University of the West of Scotland. With a robust skill set that includes Strategy, Telecommunications, Process Improvement, Mobile Communications, Incident Management and more. Chris Coyle has 1 emails on RocketReach.
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