Chris Castro Email & Phone Number
Service Expert, Driving Transformation and Continuous Service Improvement @ Deloitte
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Chris Castro Location
- Amsterdam, NH, NL
Chris Castro Work
- Service Expert, Driving Transformation and Continuous Service Improvement @ (August 2026 - Present)
- Director Global Service Desk @ (December 2019 - May 2026)
- Head of CSI @ (January 2019 - December 2019)
- Head of Service Improvement @ (May 2014 - December 2018)
- Business Improvement Consultant @ (January 2011 - January 2014)
- Operations Manager @ (November 2008 - April 2011)
- Team Manager Bespoke Services @ (January 2003 - January 2008)
- Team Manager @ (October 2001 - November 2002)
Chris Castro Education
- Amsterdam University of Applied Sciences
HBO (Communicatie)
1997-2002
Chris Castro Skills
- Analytical Skills
- Artificial Intelligence (AI)
- Business Case
- Business Communications
- Business Development
- Business Process Improvement
- Business Process Management
- Business Transformation
- Call Centers
- Change Management
- Cisco Technologies
- Computer Network Operations
- Contact Centers
- Continuous Improvement
- Customer Experience
- Customer Satisfaction
- Customer Service
- Data Analysis
- Data Center
- Escalation Management
- IT Governance
- IT Service Management
- ITIL
- ITIL Process
- Incident Handling
- Incident Management
- Lean Process Improvement
- Managed Services
- Management
- Network Operations
- Networking
- Operations Management
- Outsourcing
- PRINCE2
- People Management
- Performance Management
- Pre-sales
- Process Consulting
- Process Improvement
- Process Management
- Program Management
- Project Delivery
- Project Management
- Resource Management
- Service Assurance
- Service Delivery
- Service Desk
- Service Improvement
- Service Management
- Service Operations
- Service Quality
- Service Transformation
- Service-Level Agreements (SLA)
- Shared Service Center
- Shared Services
- Six Sigma Black Belt
- Sla
- Stakeholder Management
- Strategic Leadership
- Strategy
- Team Management
- Telecommunications
- VoIP
- Leadership
- Sales
- Resources
- Green Belt
- Lean Management
- Operations
- Lean Operations
- Training
- Capacity Management
- Pre Sales
- Services
- Bespoke
- Problem Management
Chris Castro Summary
- Chris Castro, based in Amsterdam, NH, NL, is currently a Service Expert, Driving Transformation and Continuous Service Improvement at Deloitte. Chris Castro brings experience from previous roles at Getronics and BT. Chris Castro holds a 1997 - 2002 HBO in Communicatie @ Amsterdam University of Applied Sciences. With a robust skill set that includes Analytical Skills, Artificial Intelligence (AI), Business Case, Business Communications, Business Development and more. Chris Castro has 2 emails and 1 mobile phone numbers on RocketReach.
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