Chris Carter Email

Engagement Director, Utilities @ Tata Consultancy Services

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Chris Carter Location

Mansfield, TX, US

Chris Carter Work

Engagement Director, Utilities @ (July 2022 - Present)
Associate Partner, Cognitive Process Reengineering, Utilities @ (November 2020 - July 2022)
Delivery Executive, Latin America @ (April 2019 - November 2020)
Sr Director of Customer Operations @ (April 2016 - April 2019)
Director of Customer Care @ (March 2013 - April 2016)
Sr. Manager, Customer Issues Management @ (October 2011 - March 2013)
Manager of Special Projects @ (November 2008 - April 2012)
Service Delivery Manager @ (February 2008 - November 2008)
Solutions Development Account Manager @ (January 2004 - January 2008)
Enterprise Project Manager @ (January 2002 - January 2004)
Business Analyst @ (January 1999 - January 2002)
Business Analyst @ (January 1999 - January 2000)

Chris Carter Education

University of Phoenix

Chris Carter Skills

Account Management
Amazon Web Services (AWS)
Analysis
Artificial Intelligence (AI)
Billing Process
Budgeting
Business Analysis
Business Development
Business Intelligence
Business Process
Business Process Design
Business Process Improvement
Business Process Outsourcing (BPO)
Business Transformation
C-Suite Selling
CRM
Change Management
Client Relations
Client Services
Communication
Contact Center Management
Contact Center Operations
Contact Center Technology
Contact Center as a Service (CCaaS)
Contact Centers
Continuous Improvement
Cpaas
Cross-functional Team Leadership
Customer Escalation Management
Customer Experience
Customer Experience Management
Customer Retention
Customer Success
De-regulated utility markets
ERP
Enterprise Architecture
Generative AI for Customer Service
Global Delivery
Go-to-Market Strategy
Governance
IT Management
IT Outsourcing
IT Project Implementation
IT Service Management
IT Transformation
ITIL
ITIL Process Implementation
Incident Management
Information Technology
Integration
Isdm
Key Account Relationship Building
Key Metrics
Large Scale Business Transformation
Leadership
Leading Customer experince operations
Leasing global operations
Management
Management Consulting
Managing Offshore Teams
Meter to cash
Microsoft Power BI
Net Promoter Score
Omni channel
Operating Models
Outsourcing
PMO
PMO set-up
PMP
Process Engineering
Process Improvement
Professional Services
Program Management
Project Delivery
Project Management
Project Planning
Project Portfolio Management
Quality Assurance
Regulated utilities
Request for Proposal (RFP)
Requirements Analysis
Requirements Gathering
Risk Management
SAP
SAP Implementation
SDLC
Sales
Service Delivery
Service Delivery Management
Six Sigma
Software Documentation
Software Project Management
Software as a Service (SaaS)
Solution Architecture
Strategy
Team Leadership
Third-Party Vendor Management
Utility Industry
Vendor Management
Visio
SharePoint
MS Project
Microsoft Word
Cross Functional Team Leadership
Enterprise Software
Strategic Planning
Energy
BPO
Performance
Performance Improvement

Chris Carter Summary

Chris Carter, based in Mansfield, TX, US, is currently a Engagement Director, Utilities at Tata Consultancy Services. Chris Carter brings experience from previous roles at IBM and HCL Technologies. Chris Carter holds a University of Phoenix. With a robust skill set that includes Account Management, Amazon Web Services (AWS), Analysis, Artificial Intelligence (AI), Billing Process and more. Chris Carter has 3 emails on RocketReach.