Chloe Walker Email

Head of Service Management @ ZILO

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Chloe Walker Location

Beaconsfield, GB

Chloe Walker Work

Head of Service Management @ (June 2025 - Present)
Incident, Problem and Release Lead @ (August 2024 - June 2025)
Incident Problem Manager @ (October 2022 - August 2024)
Cyber Incident Manager @ (March 2022 - September 2022)
Senior Live Service Manager @ (February 2020 - March 2022)
Live Service Manager @ (June 2017 - February 2020)
Problem Manager @ (November 2016 - June 2017)
Incident Manager @ (May 2016 - October 2016)
IT Introduction Analyst @ (March 2014 - January 2016)
IT Apprentice @ (March 2012 - March 2014)

Chloe Walker Education

London College of Fashion, University of the Arts London 2010-2012
The Beaconsfield School 2007-2010
The Chalfonts Community College 2003-2007

Chloe Walker Skills

Active Directory
Agile Methodologies
Analytical Skills
Application Services
Application Support
Attention to Detail
Aviation
Budgeting
Business Case Preparation
Business Knowledge
Business Ownership
Business Process
Business Process Improvement
Business Readiness
Business Requirements
CAB
Capacity Management
Change Control
Change Management
Communication
Continuous Improvement
Crisis Communications
Crisis Situations
Customer Engagement
Data Analysis
Data Privacy
Defect Tracking
E-Commerce
Enablement
Escalations Management
Functionality
General Data Protection Regulation (GDPR)
High-Pressure Environments
ISO 27001
ISO Standards
IT Escalation
IT Operations
IT Service Management
ITIL
ITIL Certified
Identifying Trends
Incident Management
Incident Reporting
Incident Response
Independent Contributor
Industry standards
Information Security
Information Security Governance
Information Security Management System (ISMS)
Internal Compliance
Interpersonal Communication
Key Metrics
Key Performance Indicators
Leadership
Logical Approach
Management
Mentoring
Microsoft Office
Negotiation
Operating Models
Operational Planning
Operations Management
Oral Communication
Partner Management
Payment Card Industry Data Security Standard (PCI DSS)
Penetration Testing
Presentations
Pressure Situations
Problem Management
Problem Solving
Process Review
Programme Governance
Project Delivery
Project Management
Project Planning
Regulatory Requirements
Release Management
Request for Proposal (RFP)
Root Cause
Sarbanes-Oxley Act
Scrum
Security Testing
Service Availability
Service Delivery
Service Levels
Service Operation
Service Transition
Service-Level Agreements (SLA)
ServiceNow
Software as a Service (SaaS)
Stakeholder Engagement
Stakeholder Management
Supplier Management
Supplier Relationship Management
Team Leadership
Team Management
Telco
Telecommunications
Troubleshooting
Vulnerability
Microsoft Excel
OPs
Teamwork
Airports
Time Management
Airlines
VMware
New Service Introduction
Windows Server
Service Level Agreements Sla
Training
Process Improvement
Linux
VMware vSphere
SQL
Red Hat Linux
Agile
Office 365
Customer Service
Documentation
Customer Relations
Linux Server
Service Level Agreements

Chloe Walker Summary

Chloe Walker, based in Beaconsfield, GB, is currently a Head of Service Management at ZILO™. Chloe Walker brings experience from previous roles at Aristocrat Interactive, ASOS.com and giffgaff. Chloe Walker holds a 2010 - 2012 London College of Fashion, University of the Arts London. With a robust skill set that includes Active Directory, Agile Methodologies, Analytical Skills, Application Services, Application Support and more. Chloe Walker has 4 emails on RocketReach.