Chitra K Email & Phone Number
Manager - Call centre operations @ Tata Tele Business Services
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Chitra K Location
- Chennai, TN, IN
Chitra K Work
- Manager - Call centre operations @
- Vice President @ (December 2021 - Present)
- Vice President Customer Service @ (December 2021 - Present)
- Vice President Customer Service, call centre operations @ (January 2021 - Present)
- Head - Retail Operations @ (April 2018 - Present)
- Head of Retail Operations @ (April 2018 - August 2020)
- Head Customer Service @ (April 2009 - Present)
- Head of Customer Service @ (April 2009 - April 2018)
- Vice President Customer Service @ Orange Retail Finance Pvt Ltd (January 2021 - December 2021)
Chitra K Skills
- Academic Administration
- Account Coordination
- Analytical Skills
- Auditing Standards
- Broadband
- Budget Process
- Business Development
- Business Process Improvement
- CRM Software
- Call Monitoring
- Client Prospecting
- Client Services
- Collections Management (Accounts Receivable)
- Commerce
- Complaint Management
- Contact Centers
- Contract Negotiation
- Cost Minimization
- Cost Reduction
- Cross-Functional Team Management
- Customer Acquisition Strategies
- Customer Analysis
- Customer Experience
- Customer Lifecycle Management
- Customer Profitability
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction (CSAT)
- Customer Satisfaction Research
- Customer Service
- Customer Service Operations
- Debt Collection
- Delivery Operations
- Development of Strategy
- FinTech
- Financial Process Improvement
- Franchise Management
- Franchising
- Growth Initiatives
- High Performance Teams
- Increase Productivity
- Inventory Management
- Key Account Management
- Key Performance Indicators
- Management of multi-disciplinary teams
- Managing Large Budgets
- Monitoring Performance
- Net Promoter Score
- Operational Efficiency
- Operational Enhancements
- Operations Process Improvement
- People Management
- Performance Management
- Pre/Post Sales Engineers
- Process Analysis
- Process Auditing
- Process Improvement Training
- Process Redesign
- Profit Maximization
- Profitability Tracking
- Project Management
- Putting the Customer First
- Relationship Development
- Retail Operations
- Retention Management
- Retentions
- Revenue & Profit Growth
- Revenue Analysis
- Revenue Cycle Management
- Revenue Enhancement
- Revenue Generation
- Revenue Recognition
- Sales
- Sales Cycle Management
- Sales Performance
- Satisfied Clients
- Self-care
- Service Delivery
- Service Deployment
- Service Operations
- Staff Development
- Strategic Customer Development
- Strategic Partner Relationship Management
- Strategic Thinking
- Team Leadership
- Team Management
- Teamwork
- Telecommunications Sales
- Telemarketing
- Trust Accounting
- Upselling
- Vendor Management
- Written Communication
- Change Management
- Training
- Call Centers
Chitra K Summary
- Chitra K, based in Chennai, TN, IN, is currently a Manager - Call centre operations at Tata Docomo. Chitra K brings experience from previous roles at Sterling Holiday Resorts (India) Limited, Sterling holidays, Orange Retail Finance India Private Limited and TVS Electronics. With a robust skill set that includes Academic Administration, Account Coordination, Analytical Skills, Auditing Standards, Broadband and more. Chitra K has 3 emails on RocketReach.
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