Chima Agu Email & Phone Number
Affiliate and VIP Management Lead @ NDA
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Chima Agu Location
- Lagos, Nigeria
Chima Agu Work
- Affiliate and VIP Management Lead @ (September 2025 - Present)
- Head, Client Experience Management @ (February 2024 - Present)
- Client Experience Strategist @ (November 2021 - February 2024)
- Software Tester and Product Design Lead @ (October 2021 - November 2022)
- Contact Center Team Lead @ Over The Top Entertainment (NairaBET) (May 2019 - August 2021)
- Senior User Experience Analyst @ (January 2019 - April 2019)
- Back Officer and Technical Support and Operations @ Over The Top Entertainment (NairaBET) (September 2018 - December 2018)
- Quality Assurance Specialist @ Over The Top Entertainment (NairaBET) (May 2018 - August 2018)
- Inbound Customer Service Representative @ Over The Top Entertainment (NairaBET) (April 2017 - April 2018)
- Social Media Marketer and Sales Executive @ (May 2016 - March 2017)
- KYC Officer and Customer Care Representative @ (January 2016 - April 2016)
- Instrumentation Engineer Trainee and Communication Engineering Undergraduate @ (January 2012 - May 2013)
Chima Agu Education
- THE FEDERAL UNIVERSITY OF TECHNOLOGY, OWERRI, NIGERIA
Bachelor of Engineering (B.Eng) (Major: Communication Engineering)
2010-2015 - King's College, Lagos Nigeria. 2002-2008
Chima Agu Skills
- Analytical Skills
- Attention to Detail
- Budget Management
- Call Control
- Communication
- Computer Literacy
- Contact Centers
- Critical Thinking
- Customer Experience
- Customer Interaction
- Customer Journey Mapping
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Representatives
- Customer Support
- Data Analysis
- Design Thinking
- Developments
- EPC
- Easily Adaptable
- Emerging Technologies
- English
- Expectations Management
- Google Workplace
- ITIL
- Interpersonal Skills
- Marketing
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Multitasking
- Organizational Leadership
- Performance Management
- Petrochemical
- Phone Etiquette
- Policies & Procedures
- Priority Management
- Problem Solving
- Product Design
- Product Management
- Project Management
- QuickBooks
- Research
- SWOT analysis
- Sales
- Six Sigma Green Belt
- Skilled Multi-tasker
- Social Media Marketing
- Statistics
- Strategic Thinking
- Stress Management
- Teamwork
- Telecommunications
- Time Management
- Training and Development (HR)
- UX Research
- Upselling
- Windows
- Working Experience
- Written Communication
- Certified quality assurance analyst – scils management center (2018)
Chima Agu Summary
- Chima Agu, based in Lagos, Nigeria, is currently a Affiliate and VIP Management Lead at NDA. Chima Agu brings experience from previous roles at The Concept Group, Rosabon Financial Services, NairaBET and Over The Top Entertainment (NairaBET). Chima Agu holds a 2010 - 2015 Bachelor of Engineering (B.Eng) in Major: Communication Engineering @ THE FEDERAL UNIVERSITY OF TECHNOLOGY, OWERRI, NIGERIA. With a robust skill set that includes Analytical Skills, Attention to Detail, Budget Management, Call Control, Communication and more. Chima Agu has 1 mobile phone numbers on RocketReach.
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