2015 -now Founder | Manager | Director | Call Center @ Leaders in Call Center Management
2014 -2015 Customer Experience Manager @
2011 -2014 Manager Call Center Operations | Patient Scheduling @
2010 -2011 Director Call Center Operations @ NationsHealth, Inc.
2006 -2009 Director Customer Service | Retention Support @ Cox Ohio Publishing
2001 -2006 Director Central Scheduling @ Ohio Health
1994 -2001 Regional Service Center Director @ Humana Military Heathcare Service, Inc.
Cheryl Maxwell Education
Medaille University
Bachelor of Applied Science (B.A.Sc.) (Business Administration and Management, General)
1984-1989
Cheryl Maxwell Skills
Customer Service
Team Building
Leadership
Customer Satisfaction
Leadership Development
Public Speaking
Organizational Development
Human Resources
Budgets
Event Planning
Coaching
Training
Microsoft Excel
Microsoft Office
Employee Relations
Recruiting
Inventory Management
Performance Management
Call Centers
Strategic Planning
Customer Retention
Account Management
Process Improvement
Interviews
Employee Training
Operations Management
Team Leadership
Outlook
Change Management
Staff Development
Hiring
Management
Customer Experience
Sales
Business Development
Analysis
Program Management
Marketing
Problem Solving
Managing cross functional teams
Microsoft Word
PowerPoint
Cross-functional Team Leadership
Strategy
Project Management
Start-ups
Social Media
Networking
Business Process Improvement
Sales Management
Start Ups
Healthcare
Consumer Services
Operations
Entrepreneurship
Cross Functional Team Leadership
Hospitals
Cheryl Maxwell Summary
Cheryl Maxwell, based in Cincinnati, OH, US, is currently a Founder | Manager | Director | Call Center at Leaders in Call Center Management. Cheryl Maxwell brings experience from previous roles at Health First, Group Health Associates, Inc.(Trihealth), NationsHealth, Inc. and Cox Ohio Publishing. Cheryl Maxwell holds a 1984 - 1989 Bachelor of Applied Science (B.A.Sc.) in Business Administration and Management, General @ Medaille University. With a robust skill set that includes Customer Service, Team Building, Leadership, Customer Satisfaction, Leadership Development and more. Cheryl Maxwell has 1 emails and 1 mobile phone numbers on RocketReach.
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