Cheryl Jackson Email & Phone Number
Sr. Director, Global Customer Care Innovation @ First Advantage
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Cheryl Jackson Location
- Santa Clarita, CA, US
Cheryl Jackson Work
- 2014 -now Sr. Director, Global Customer Care Innovation @
- 2013 -2014 Customer Service Manager @
- 2008 -2013 Customer Service Process Manager @
- 2007 -2008 Customer Service Supervisor @
- 1999 -2008 Seasonal Supervisor of Admissions and Human Resources @ Six Flags Magic Mountain
- 2006 -2007 Assistant Manager of Quality Assurance @
- 2003 -2006 College Program Intern and Campus Recruiter @
- 2005 -2006 Assistant Manager of Customer Service @ Infolink Screening Services
Cheryl Jackson Education
- UC Santa Barbara
BA (Communications/ Psychology)
2000-2004
Cheryl Jackson Skills
- Salesforce.com Implementation
- Intercom
- Oracle Siebel CRM
- Microsoft Office
- Microsoft Power BI
- Agile Methodologies
- Project Management
- Customer Support
- Customer Relationship Management (CRM)
- Customer Experience
- Amazon Connect
- Vendor Partnerships
- Customer Satisfaction
- Customer Service Operations
- Background Checks
- Customer Service
- Process Improvement
- Account Management
- Budgets
- Business Analysis
- Business Development
- Call Centers
- Coaching
- Employee Relations
- Human Resources
- Operations Management
- New Business Development
- Management
- Quality Assurance
- Program Management
- Salesforce.com
- Team Building
- Training
- Vendor Management
- Recruiting
- Product Management
- Leadership
- Business Process Improvement
- Agile Project Management
- Jira
- Technical Communication
- Leading Meetings
- Strategic Planning
- Microsoft Word
- Sales
- Microsoft Excel
- Research
- Swift
Cheryl Jackson Summary
- Cheryl Jackson, based in Santa Clarita, CA, US, is currently a Sr. Director, Global Customer Care Innovation at First Advantage. Cheryl Jackson brings experience from previous roles at First Advantage, Lexis Nexis and Six Flags Magic Mountain. Cheryl Jackson holds a 2000 - 2004 BA in Communications/ Psychology @ UC Santa Barbara. With a robust skill set that includes Salesforce.com Implementation, Intercom, Oracle Siebel CRM, Microsoft Office, Microsoft Power BI and more. Cheryl Jackson has 3 emails and 1 mobile phone numbers on RocketReach.
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