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Cheryl Jackson Location
Santa Clarita, CA, US
Cheryl Jackson Work
Sr. Director, Global Customer Care Innovation @ (July 2014 - Present)
Customer Service Manager @ (July 2013 - July 2014)
Customer Service Process Manager @ (January 2008 - July 2013)
Customer Service Supervisor @ (November 2007 - January 2008)
Seasonal Supervisor of Admissions and Human Resources @ Six Flags Magic Mountain (March 1999 - February 2008)
Assistant Manager of Quality Assurance @ (January 2006 - November 2007)
College Program Intern and Campus Recruiter @ (August 2003 - February 2006)
Assistant Manager of Customer Service @ Infolink Screening Services (January 2005 - January 2006)
Cheryl Jackson Education
UC Santa Barbara
BA (Communications/ Psychology)
2000-2004
Cheryl Jackson Skills
Salesforce.com Implementation
Intercom
Oracle Siebel CRM
Microsoft Office
Microsoft Power BI
Agile Methodologies
Project Management
Customer Support
Customer Relationship Management (CRM)
Customer Experience
Amazon Connect
Vendor Partnerships
Customer Satisfaction
Customer Service Operations
Background Checks
Customer Service
Process Improvement
Account Management
Budgets
Business Analysis
Business Development
Call Centers
Coaching
Employee Relations
Human Resources
Operations Management
New Business Development
Management
Quality Assurance
Program Management
Salesforce.com
Team Building
Training
Vendor Management
Recruiting
Product Management
Leadership
Business Process Improvement
Agile Project Management
Jira
Technical Communication
Leading Meetings
Strategic Planning
Microsoft Word
Sales
Microsoft Excel
Research
Swift
Cheryl Jackson Summary
Cheryl Jackson, based in Santa Clarita, CA, US, is currently a Sr. Director, Global Customer Care Innovation at First Advantage. Cheryl Jackson brings experience from previous roles at First Advantage, Lexis Nexis and Six Flags Magic Mountain. Cheryl Jackson holds a 2000 - 2004 BA in Communications/ Psychology @ UC Santa Barbara. With a robust skill set that includes Salesforce.com Implementation, Intercom, Oracle Siebel CRM, Microsoft Office, Microsoft Power BI and more. Cheryl Jackson has 3 emails and 1 mobile phone numbers on RocketReach.
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