Cheryl Horstead Email & Phone Number
Head of Billing Operations @ G.Network Communications
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Cheryl Horstead Location
- Surbiton, GB
Cheryl Horstead Work
- 2024 -now Head of Billing Operations @
- 2023 -2024 Global Head of Credit and Collections @
- 2021 -2023 Director @
- 2019 -2021 Chief Operating Officer Motor and Home UK @
- 2016 -2019 General Manager Customer Service @
- 2012 -2016 Head of Value Collections and Enquiries @
- 2010 -2012 Head of Wholesale Billing Customer Management @
- 2007 -2010 Head of Operations Control @
- 2006 -2007 Regional Billing Manager @
- 2004 -2006 Billing Contact Centre Manager @
- 2000 -2004 Private Circuit Product Manager @
- 1998 -2000 Network Engineering @
Cheryl Horstead Education
- Chartered Institute of Credit Management
Level 3 Diploma (Credit Management)
2014 - University of the West of England
Business Decision Analysis (Business Decision Analysis)
1995-1998
Cheryl Horstead Skills
- Leadership
- Business Strategy
- Project Management
- Telecommunications
- Business Development
- Change Management
- Customer Service
- Sales
- Team Leadership
- Microsoft Word
- Public Speaking
- Microsoft Excel
- Management
- Team Management
- Business Transformation
- Operations Management
- Contact Centers
- Cash Collection
- Enquiry Resolution
- Employee Relations
- Operational Efficiency
- Operational Transformation
- Continuous Improvement
- Business Process Improvement
- Outsourcing
- Stakeholder Management
- Service Delivery
- Customer Experience
- Strategy
- Business Analysis
- Business Process
- Employee Engagement
- Resource Management
- Customer Relationship Management
- Product Management
- Integration
- Project Delivery
- Credit Management
- Telecommunications Billing
- Complaint Management
- Enquiries
- Customer Journey Mapping
- Organizational Effectiveness
- Human Resources
Cheryl Horstead Summary
- Cheryl Horstead, based in Surbiton, GB, is currently a Head of Billing Operations at G.Network Communications. Cheryl Horstead brings experience from previous roles at Lyca Mobile Group, Property Developer, AXA Partners and BT. Cheryl Horstead holds a Level 3 Diploma in Credit Management @ Chartered Institute of Credit Management. With a robust skill set that includes Leadership, Business Strategy, Project Management, Telecommunications, Business Development and more. Cheryl Horstead has 2 emails and 1 mobile phone numbers on RocketReach.
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