Cheryl Hernandez Email
IT Service Level Manager @ Barclays
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Cheryl Hernandez Location
- Singapore
Cheryl Hernandez Work
- IT Service Level Manager @ (May 2010 - Present)
- Service Administrator @ (April 2009 - May 2010)
- Technical Specialist @ United Overseas Bank Limited (July 2007 - February 2009)
- Operations Supervisor and Team Lead @ Advanced Contact Solutions, Inc. (April 2006 - May 2007)
- Technical Support Representative @ West Contact Services, Inc. (September 2004 - February 2006)
- Technical Support @ Teletech Customer Care Management Philippines, Inc. (April 2004 - September 2004)
Cheryl Hernandez Education
- De La Salle Lipa University
Bachelor's Degree in Computer Science (Computer Science)
2000-2004
Cheryl Hernandez Skills
- IT Service Management
- Service Delivery
- ITIL
- ITIL Certified
- Incident Management
- Management
- Process Improvement
- Risk Management
- Service Management
- Sla
- Stakeholder Management
- Team Management
- Call Centers
- Project Delivery
- Release Management
- Microsoft Excel
- PowerPoint
- Marketing
- Business Analysis
Cheryl Hernandez Summary
- Cheryl Hernandez, based in Singapore, is currently a IT Service Level Manager at Barclays Bank. Cheryl Hernandez brings experience from previous roles at Barclays Bank, United Overseas Bank Limited, Advanced Contact Solutions, Inc. and West Contact Services, Inc.. Cheryl Hernandez holds a 2000 - 2004 Bachelor's Degree in Computer Science in Computer Science @ De La Salle Lipa University. With a robust skill set that includes IT Service Management, Service Delivery, ITIL, ITIL Certified, Incident Management and more. Cheryl Hernandez has 1 emails on RocketReach.
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