Operations Manager - Customer Care and Sales Support @ (June 2016 - March 2019)
Manager - Customer Experience @ (August 2014 - June 2016)
Operations Supervisor - Care @ (May 2012 - August 2014)
Call Center Operations - Mobile Device Protection and Escalations @ (May 2009 - April 2012)
Charles Taylor Education
Western Governors University
Master of Business Administration - MBA
2017-2019
Tennessee State University
Bachelor of Science (BS) (Commercial Music and Business)
2007-2011
Charles Taylor Skills
Project Management
Motivational Speaking
Organizational Behavior
Team Leadership
Cross-functional Team Leadership
Call Centers
Customer Service
Customer Satisfaction
Customer Escalation Management
Escalation Resolution
Oral & Written Communication Skills
Time Management
Operations Management
Customer Experience
Process Improvement
Microsoft Office
Communication
Program Management
Leadership
Contact Centers
Cross Functional Team Leadership
Oral And Written Communication Skills
Charles Taylor Summary
Charles Taylor, based in Nashville, TN, US, is currently a Business Develpment Director at Remedy Specialty Network. Charles Taylor brings experience from previous roles at Altus Biologics and McKesson. Charles Taylor holds a 2017 - 2019 Master of Business Administration - MBA @ Western Governors University. With a robust skill set that includes Project Management, Motivational Speaking, Organizational Behavior, Team Leadership, Cross-functional Team Leadership and more. Charles Taylor has 2 emails and 1 mobile phone numbers on RocketReach.
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