Charles Stevens Email & Phone Number
Senior Director @ HCA HEALTH SERVICES
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Charles Stevens Location
- Smyrna, TN, US
Charles Stevens Work
- Senior Director @ (April 2025 - Present)
- Director, Appointment Services @ (December 2017 - April 2025)
- Area Manager (Call Center Director) @ (January 2007 - May 2009)
- Strategic Program Senior Manager @ (June 2014 - December 2017)
- Program Management and Project Manager and Senior Operations Manager @ (January 2013 - May 2014)
- Senior Account Executive and Senior Operations Manager - Product Operations @ (May 2009 - December 2012)
- Senior Team Manager II and Contact Center @ (January 2005 - January 2007)
- Project Manager @ (January 2003 - January 2005)
- Team Manager and Contact Center @ (September 1999 - January 2003)
Charles Stevens Education
- Pierce College
Technology Degree
- Smyrna High School
Charles Stevens Skills
- Requirements Analysis
- Consulting
- System Deployment
- Customer Experience
- Technical Support
- Strategy
- Call Centers
- Software Documentation
- Data Center
- Business Process
- Call Center
- Disaster Recovery
- Change Management
- Management
- Project Management
- Integration
- SharePoint
- Cross-functional Team Leadership
- Program Management
- Customer Service
- Cloud Computing
- IT Service Management
- Coaching
- Workforce Management
- Troubleshooting
- Process Improvement
- Vendor Management
- Business Intelligence
- Customer Satisfaction
- Team Building
- Business Analysis
- Strategic Planning
- Business Process Improvement
- Leadership
- Visio
- Outsourcing
- ITIL
- Telecommunications
- SDLC
- Service Delivery
- Business Strategy
- Team Leadership
- Business Planning
- CRM
- Solution Selling
- Quality Assurance
- Risk Management
- Operations Management
- Product Management
- Account Management
- EBITDA
- End to End Delivery
- Evaluation
- Business Development
- Engineering
- Nashville
- Product Operations
- Finance
- Large Team
- Policy
- Quality Auditing
- Launches
- World Class Customer Service
- Legal
- Detection
- Operations
- Sales
- Business Executives
- Business Operations
- Improving Efficiency
- Airborne
- Queues
- Risk
- Parties
- Savings
- Project
- Property
- Solutions Design
- Regulations
- Location
- Technology Solutions
- Cross Functional Team Leadership
- Investments
- Executive Management
- Pir
- Training
- CSPO
- Army
- Capital
- Metrics
- Solution
- Project Planning
- Dell Computers
- Portfolio
- Learner
- Delivering Results
- Monitors
- Medical Intuitive
- Sla
- Internal Audit
- Net Promoter Score
- Security Clearance
- Client Presentation
- Underwriting
- Rate
- Gaps
- Microsoft Office
- Efficient
- Problem Solving
- Consumer
- Insurance
- Claim
- Cell
- Support Teams
- Casualty Insurance
- Key Performance Indicators
- Acts
- Communication
- Strategic Business
- Revenue
- Resume
- Quality Control
- Escalation
- Scrum
- Business Requirements
- Contract Negotiation
- RCM
- Military
- Verizon
- SMB
- Client Services
- Order Fulfillment
- Stakeholders
- Delivery
- Nurturing
- Computer Science
- Service Levels
- SCI Clearance
- Profit
- Abuse
- Healthcare
- IT Strategy
- Roadmap
- Agile Methodologies
- Continuous Improvement
- Corrective Actions
- System
- Multi Unit Operations
- Budgets
- Business Alignment
- Executive Leadership
- Measurements
- Business Reviews
- Chat
- Insurance Claims
- Execution
- Reporting
- Responsibility
- Fulfillment Services
- Reviews
- Accountability
- PC
- Claims Management
- Special Operations
Charles Stevens Summary
- Charles Stevens, based in Smyrna, TN, US, is currently a Senior Director at HCA Healthcare. Charles Stevens brings experience from previous roles at HCA Healthcare, Dell, Change Healthcare and Asurion. Charles Stevens holds a Technology Degree @ Pierce College. With a robust skill set that includes Requirements Analysis, Consulting, System Deployment, Customer Experience, Technical Support and more. Charles Stevens has 1 emails and 2 mobile phone numbers on RocketReach.
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