Charles Serra's Location
Geneva, Switzerland
Charles Serra's Work
- Operations Manager @ Swisscom
- IT Operations Manager @ The Global Fund
- Global Datacenters Service Delivery Manager @ JTI (Japan Tobacco International)
- Global Operational Change Manager @ JTI (Japan Tobacco International)
- Customer Service Manager @ Accenture
- Project Manager | Service Delivery Manager @ Systor Business Services AG
- Service Desk Manager @ Systor Business Services AG
- Service Desk Manager Lead | Project Manager @ International Committee of the Red Cross - ICRC
- Consultant @ Productic & Software Engineering
Charles Serra's Education
- iaelyon School of Management1990 - 1991
- Université Grenoble Alpes
Masters (Economics)
1989 - 1990 - Lycée des Glières, Annemasse1984 - 1985
Charles Serra's Skills
- IT Service Management
- Service Delivery
- IT Management
- Change Management
- Project Management
- ITIL
- Service Management
- Outsourcing
- Incident Management
- IT Strategy
Charles Serra's Summary
Charles SERRA, based in Geneva, Switzerland, is currently a Operations Manager at Swisscom, bringing experience from previous roles at The Global Fund to Fight AIDS, Tuberculosis and Malaria, JTI (Japan Tobacco International) and Accenture. Charles SERRA holds a 1990 - 1991 iaelyon School of Management. With a robust skill set that includes IT Service Management, Service Delivery, IT Management, Change Management, Project Management and more, Charles SERRA contributes valuable insights to the industry. Charles SERRA has 4 emails and 2 mobile phone numbers on RocketReach.
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