Charles Samuelson Email & Phone Number

Charles Samuelson Email & Phone Number

Senior Business Program Manager - Customer Engagement and Success @ Microsoft

Charles Samuelson Location

Kirkland, WA, US

Charles Samuelson Work

  • 2024 - now  Senior Business Program Manager - Customer Engagement and Success @ Microsoft
  • 2020 - 2024 Global Crisis Incident and Business Program Manager @ Microsoft
  • 2019 - 2020 Senior Manager, Global Partner Operations @ Expedia Group
  • 2012 - 2019 Senior Service Delivery Manager @ Microsoft
  • 2011 - 2012 Corporate Contact Center Manager @ Northern Tool + Equipment
  • 2007 - 2011 Advertising Sales and Contact Center Manager @ The Seattle Times
  • 2003 - 2007 Executive Director Contact Center Operations @ CustomerLink
  • 1997 - 2003 Regional Contact Center Manager @ Telespectrum Worldwide

Charles Samuelson Education

  • University of Minnesota Duluth

    1984 - 1990

Charles Samuelson Skills

  • Global Sourcing
  • Global Delivery
  • Business Process Outsourcing (BPO)
  • Customer-Focused Service
  • Customer Service Management
  • Business-to-Business (B2B)
  • Strategic Initiatives
  • Service-Level Agreements (SLA)
  • Contact Center Management
  • Organization Skills

Charles Samuelson Summary

Charles Samuelson, based in Kirkland, WA, US, is currently a Senior Business Program Manager - Customer Engagement and Success at Microsoft. Charles Samuelson brings experience from previous roles at Microsoft, Expedia Group and Northern Tool + Equipment. Charles Samuelson holds a 1984 - 1990 University of Minnesota Duluth. With a robust skill set that includes Global Sourcing, Global Delivery, Business Process Outsourcing (BPO), Customer-Focused Service, Customer Service Management and more. Charles Samuelson has 3 emails and 3 mobile phone numbers on RocketReach.

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