Charles Samuelson Email & Phone Number

Senior Business Program Manager - Customer Engagement and Success @ Microsoft

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Charles Samuelson Location

Kirkland, WA, US

Charles Samuelson Work

2024 -now Senior Business Program Manager - Customer Engagement and Success @
2020 -2024 Global Crisis Incident and Business Program Manager @
2019 -2020 Senior Manager, Global Partner Operations @
2012 -2019 Senior Service Delivery Manager @
2011 -2012 Corporate Contact Center Manager @
2007 -2011 Advertising Sales and Contact Center Manager @
2003 -2007 Executive Director Contact Center Operations @ CustomerLink
1997 -2003 Regional Contact Center Manager @ Telespectrum Worldwide

Charles Samuelson Education

University of Minnesota Duluth 1984-1990

Charles Samuelson Skills

Global Sourcing
Global Delivery
Business Process Outsourcing (BPO)
Customer-Focused Service
Customer Service Management
Business-to-Business (B2B)
Strategic Initiatives
Service-Level Agreements (SLA)
Contact Center Management
Organization Skills
Network Strategy
Commercial Negotiation
Commercial Contracts
Attention to Detail
Business Relationship Management
Sales Operations
Business Operations
Customer Relationship Management (CRM)
Business Development
Advertising Sales
Team Effectiveness
Executive Relationships
Customer Engagement
Business Reviews
Voice of the Customer
Interpersonal Skills
Customer Retention
Customer Experience
Communication
Build Strong Relationships
Software as a Service (SaaS)
Team Leadership
Customer Success
Cross-Selling
Analytical Skills
Vendor Management
Account Management
Customer Service
Call Centers
Management
Sales Management
Executive Management
E-commerce
Marketing Strategy
Program Management
Leadership
Outsourcing
Change Management
Contact Centers
Call Center
Telemarketing
Direct Sales
E Commerce
Social Media
Sales
Start Ups
Customer Satisfaction
Strategic Planning
Support
Operations
Microsoft Office
Training
Contact Center Operations
Budgets
Inbound Marketing
Project Management
Coaching
Sales Presentations
Service Delivery
Workforce
Customer Service Representatives
Psi
Member of a Team
Reorg
Vendors
Location
Community
Fortune 500
Xbox
CTI
Seattle
Performance Metrics
Finance
Oversight
Executive Positions
ACD
Online Advertising
Corporate Training
Executive Support
On Time Delivery
Business Partners
Sage
Direct Mail
Achieve Global
Travel
C Level
250k
Revenue
Design
Airlines
Cellular Communications
Key Performance Indicators
Chat
Metrics
Dialers
SAP CRM
SAP Implementation
Accounting
Workflow
DVR
Human Resources
B2b
Guidance
Stewardship
Forecasting
Telecommunications
Business Services
Healthcare
Account Executives
Fundraising
Strategy
Workforce Management
Direct Management
Variety of Industries
Connecting
Strategies
Budgeting
Piloting
Nonprofits
New Business Development
National Accounts
Enterprise Software
Gross Margin
Virtual
Philippines
Streamline
American
Reporting
Basics
Microsoft
Operational Support
Philips
Newspapers
Analysis
Strategic Vision
Print
Tactics
P&l
Direct Marketing
R
Multiple Locations
Coordination
Retail
Market Planning
Accountability
Client Services
Home
Business Alignment
Advertising
Lead Generation
Energy
Strategic Visionary
Values
Marketing
Gaming
Organizational Culture
Credit
Project Implementation
Avaya Technologies
Contractual Agreements
Facilities Management
Utility
Responsibility
Internal Audit
Six Sigma
Account Relationships
International
Google Groups
Reviews
Microsoft SQL Server
Electronics
Alternate
Guidelines
Software
Windows NT
On Line
Margin Improvement
Territory Management
IVR
Canada
Staff Development
Wireless
North American
Selling
Novell Netware

Charles Samuelson Summary

Charles Samuelson, based in Kirkland, WA, US, is currently a Senior Business Program Manager - Customer Engagement and Success at Microsoft. Charles Samuelson brings experience from previous roles at Microsoft, Expedia Group and Northern Tool + Equipment. Charles Samuelson holds a 1984 - 1990 University of Minnesota Duluth. With a robust skill set that includes Global Sourcing, Global Delivery, Business Process Outsourcing (BPO), Customer-Focused Service, Customer Service Management and more. Charles Samuelson has 3 emails and 3 mobile phone numbers on RocketReach.