Charles Perez Email & Phone Number
Service Now, Service Manager @ City and County of San Francisco
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Charles Perez Location
- Alameda, CA, US
Charles Perez Work
- Service Now, Service Manager @ (February 2015 - Present)
- Information Technology QA and Analytics Operations Manager @ (April 2013 - Present)
- Manager Technology Operations @ (March 2012 - December 2012)
- Technical Consultant @ Fat Giraffe Inc. (January 2011 - March 2012)
- Professional Sabbatical @ Professional Sabbatical (September 2010 - January 2011)
- Emergency 911 Help Desk Technical Support Manager, Department of Emergency Management @ The City & County of San Francisco (October 2001 - August 2010)
- Operations Analyst III - Technical Assistance Center (TAC) @ (August 1997 - September 2001)
- Presales Engineer and Sales Manager U.S. Western Region @ (October 1995 - August 1997)
- International Relations Analyst @ (February 1994 - October 1995)
Charles Perez Education
- AmfaSoft Cisco Networking Academy
Certificate of Completion
2010-2011 - University of California, Irvine - The Paul Merage School of Business
Master of Business Administration (MBA)
- California State University, Los Angeles
Bachelor of Science (BS)
- Center for International Trade Development, Berkeley
Certificate of Completion
- Master's Institute, San Jose
Certificate of Completion
- Skyline High School, Oakland CA
Charles Perez Skills
- Apple
- BMC Remedy
- CRM software
- Call Center Development
- Change Management
- Collaborative Working
- Customer Interaction Management
- Customer Satisfaction
- Desktop Administration
- Desktop Management
- Desktop Support
- Disaster Response
- Emergency Communications
- Emergency Management
- Emergency Operations
- Escalation
- Field Support
- Global Deployment
- Help Desk Management
- Incident Management
- International Trade Development
- LAN management
- MBA
- Management Consulting
- Marketing Science
- Network Systems
- Offshore Resource Management
- Offshore Software Development
- One-on-one Training
- PC Anywhere
- PC Networking
- PC maintenance
- Pre-sales Technical Support
- Public Safety
- Remedy
- Remote Assistance
- Remote Infrastructure Management
- SaaS
- Salesforce.com
- Security Clearance
- Service Desk
- Small Group Training
- Social Enterprise
- Startup Consulting
- Strategic Consulting
- Technical Project Leadership
- Technical Staff Management
- Technology Strategy Development
- Telephone Support
- Tivoli
- Social Media
- International Trade
- Customer Interaction
- Sales
- Technical Project
- Remote Infrastructure
- Technology Strategy
- One On One Training
- Offshore Resource
- Technical Staff
- SAN
- Pre Sales Technical
- Public Health
- Customer Support
- Pre Sales Technical Support
- Public Relations
- Offshore Software
Charles Perez Summary
- Charles Perez, based in Alameda, CA, US, is currently a Service Now, Service Manager at City & County of San Francisco Dept of Public Health Customer Support Services. Charles Perez brings experience from previous roles at City & County of San Francisco Dept of Public Health Customer Support Services, Aspire Public Schools, Fat Giraffe Inc. and Professional Sabbatical. Charles Perez holds a 2010 - 2011 Certificate of Completion @ AmfaSoft Cisco Networking Academy. With a robust skill set that includes Apple, BMC Remedy, CRM software, Call Center Development, Change Management and more. Charles Perez has 5 emails and 1 mobile phone numbers on RocketReach.
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