Charles McLaughlin Email & Phone Number
Chief Operating Officer
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Charles McLaughlin Location
- Belfast, GB
Charles McLaughlin Work
- 2026 -now Chief Operating Officer @ 1-Experience Group Ltd
- 2020 -now Vice President, Global Support @
- 2022 -2025 Vice President of Retail Customer Support @
- 2025 -2026 Director, Customer Experience and Service Delivery @
- 2020 -2022 Senior Director, Customer Care @
- 2013 -2020 Contact Centre Director @ Global Payments Integrated (Formerly Cayan)
- 2013 -2015 Technical Director @
- 2010 -2013 Customer Service Manager @
- 2010 -2013 Customer Service Manager @
- 2007 -2010 Assistant Operations Manager @
- 2001 -2007 Complaints Team Manager @ HBOS PLC
Charles McLaughlin Education
- Carndonagh Community School 1990-1995
Charles McLaughlin Skills
- Customer Satisfaction
- Call Center
- Service Delivery
- Performance Management
- Customer Relations
- Net Promoter Score
- E-commerce
- Online Retail
- Call Centers
- Customer Service
- Team Leadership
- Team Building
- Sales
- Business Process
- Business Strategy
- Training
- Leadership
- Process Improvement
- Change Management
- Time Management
- Account Management
- Coaching
- Negotiation
- Team Management
- Management
- Operations Management
- New Business Development
- Retail
- Continuous Improvement
- Outsourcing
- Procurement
- Business Development
- Customer Experience
- CRM
- Business Process Improvement
- E Commerce
- Microsoft Excel
- Research
Charles McLaughlin Summary
- Charles McLaughlin, based in Belfast, GB, is currently a Chief Operating Officer at 1-Experience Group Ltd. Charles McLaughlin brings experience from previous roles at Lightspeed Commerce, Direct Medics Healthcare Recruitment and ShopKeep by Lightspeed. Charles McLaughlin holds a 1990 - 1995 Carndonagh Community School. With a robust skill set that includes Customer Satisfaction, Call Center, Service Delivery, Performance Management, Customer Relations and more. Charles McLaughlin has 3 emails on RocketReach.
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