Supervisor – Escalation Team @ (April 2004 - December 2006)
Customer Service Representative @ (April 2002 - April 2004)
Charles McKay Education
Arapahoe Community College
Associate of Applied Science Degree (Business Management)
University of Colorado Denver
Bachelor of Science - BS (Business Management)
Charles McKay Skills
Customer Satisfaction
Microsoft Word
Team Leadership
Management
Customer Service
Vendor Management
Team Building
PowerPoint
Leadership
Telecommunications
Project Management
Microsoft Excel
Process Improvement
Microsoft Office
Business Process
Business Process Improvement
Call Centers
Communication
Customer Relationship Management (CRM)
Customer Retention
Escalation
High Performance Teams
Operations Management
Problem Solving
Supervisory Skills
Team Management
Training
Sales
Troubleshooting
Strategy
Charles McKay Summary
Charles McKay, based in Littleton, CO, US, is currently a General Manager - Customer Retention (Executive Escalations) at Dish Network. Charles McKay brings experience from previous roles at Dish Network. Charles McKay holds a Associate of Applied Science Degree in Business Management @ Arapahoe Community College. With a robust skill set that includes Customer Satisfaction, Microsoft Word, Team Leadership, Management, Customer Service and more. Charles McKay has 3 emails and 3 mobile phone numbers on RocketReach.
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