Charles Lake Email & Phone Number
Senior Operations Manager @ Dell Technologies
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Charles Lake Location
- Philadelphia, PA, US
Charles Lake Work
- 2017 -now Senior Operations Manager @
- 2014 -2016 Director Customer Service @
- 2013 -2014 Director of Call Center Operations Consumer Direct @
- 2006 -2013 Director of Customer Care @
- 2002 -2006 Department Head of Customer Care @
- 2001 -2002 Hotel Relations Manager @
- 1999 -2001 Customer Care Call Center Operations Manager @
- 1981 -1999 Customer Service Manager @
- 1995 -1999 Customer Service and Ground Operations Manager @
- 1981 -1995 Supervisor of Ground Operations @
Charles Lake Education
- Quaker City Institute of Aviation
Six Sigma
2013-2013 - Villanova University
Six Sigma
2013-2013
Charles Lake Skills
- Call Center
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Vendor Management
- PeopleSoft
- Telecommunications
- Process Improvement
- Customer Service
- Customer Acquisition
- Job Fairs
- Performance Management
- Operations Management
- Computer Hardware
- Team Leadership
- Workforce Management
- Team Building
- Cross-functional Team Leadership
- Budgets
- Employee Relations
- Sales
- Coaching
- Technical Support
- Telephony
- Account Management
- Sales Management
- Telemarketing
- Human Resources
- Troubleshooting
- Leadership
- Recruiting
- Management
- Conflict Resolution
- Broadband
- CRM
- Call Centers
- Training
- Strategic Planning
- VoIP
- Project Management
- Salesforce.com
- Outsourcing
- Program Management
- Cross Functional Team Leadership
- Avaya
- Managed Services
- Contact Centers
Charles Lake Summary
- Charles Lake, based in Philadelphia, PA, US, is currently a Senior Operations Manager at Dell Technologies. Charles Lake brings experience from previous roles at Independence Blue Cross, Lenox Corporation and Time Warner Cable. Charles Lake holds a 2013 - 2013 Six Sigma @ Quaker City Institute of Aviation. With a robust skill set that includes Call Center, Customer Experience, Customer Retention, Customer Satisfaction, Vendor Management and more. Charles Lake has 1 emails and 3 mobile phone numbers on RocketReach.
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