Charles Kwan Email & Phone Number
Executive, Client Management and Excellence @ IBM
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Charles Kwan Location
- Hong Kong
Charles Kwan Work
- Executive, Client Management and Excellence @ (February 2016 - Present)
- Executive, GTS Transformation, Greater China Group @ (June 2015 - January 2016)
- Executive, Delivery Operations, GMU and AP Services Delivery @ (February 2014 - May 2015)
- Cost, Operations and Workforce Management Executive, Asia Pacific and Japan @ (December 2011 - January 2014)
- Infrastructure and Resource Management Executive, Asia Pacific @ (February 2011 - November 2011)
- Deployment Program Manager of Global Delivery Framework @ (January 2010 - January 2011)
- Manager, Business Operations, IBM Greater China Group @ (January 2007 - December 2009)
- Manager, Services Management, IBM Greater China Group @ (September 2005 - December 2006)
- Manager, Enterprise Service Management, IBM Greater China Group @ (June 2004 - April 2005)
- Delivery Project Executive, Strategic Outsourcing, IBM Global Services @ (November 2002 - May 2004)
- Manager, Delivery Services, Novell Asia Pacific @ (November 2001 - October 2002)
- Systems Engineering Manager @ (May 1995 - October 2001)
Charles Kwan Education
- The University of Hong Kong
Master of Science (MS) (Electrical and Electronics Engineering)
1990-1992 - The University of Hong Kong
Bachelor of Science (BS) (Electrical and Electronics Engineering)
1984-1987
Charles Kwan Skills
- Business Analysis
- Process Improvement
- Vendor Management
- Outsourcing
- Service Delivery
- IT Strategy
- IT Service Management
- ITIL
- PMO
- PMP
- Change Management
- Project Delivery
- Business Transformation
- Program Management
- Project Portfolio Management
- Business Intelligence
- Pre-sales
- Strategy
- Microsoft Office
- Pre Sales
Charles Kwan Summary
- Charles Kwan, based in Hong Kong, is currently a Executive, Client Management and Excellence at IBM. Charles Kwan brings experience from previous roles at IBM. Charles Kwan holds a 1990 - 1992 Master of Science (MS) in Electrical and Electronics Engineering @ The University of Hong Kong. With a robust skill set that includes Business Analysis, Process Improvement, Vendor Management, Outsourcing, Service Delivery and more. Charles Kwan has 2 emails on RocketReach.
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