IT Service Management ServiceNow SPOC @ (January 2017 - May 2019)
Request and Knowledge Process Owner @ (September 2012 - December 2017)
IT Service Desk Manager and Incident Manager @ (August 2011 - September 2012)
Founder and Director @ Boykin Learning Center (January 2004 - January 2012)
IT Support Supervisor @ (March 2009 - August 2011)
IT Support Technician @ (November 2007 - December 2009)
Lead Instructor @ (January 2000 - January 2004)
Website Developer @ (January 2000 - January 2000)
Chantée Boykin Education
Spelman College
(Chemistry)
Girls Preparatory School
High School Diploma
The University of Tennessee at Chattanooga
Chantée Boykin Skills
Service Delivery
ITIL
IT Service Management
Business Analysis
SDLC
Windows 7
Public Speaking
VMware
Solution Architecture
Windows Server
Project Management
Requirements Analysis
Team Management
Process Improvement
Troubleshooting
Disaster Recovery
Software Project Management
IT Management
Active Directory
PMP
System Administration
IT Operations
Program Management
Windows
Vendor Management
Citrix
Computer Hardware
Visio
Quality Assurance
Servers
Analysis
Software Documentation
Networking
Access
Customer Service
XP
BMC Remedy
Team Leadership
Management
Technical Support
Software Development Life Cycle (SDLC)
Help Desk Support
Business Process Improvement
Windows XP
Information Technology
Business Strategy
Strategic Technology Planning
Chantée Boykin Summary
Chantée Boykin, based in Chattanooga, TN, US, is currently a Director Project Management at EPB. Chantée Boykin brings experience from previous roles at EPB and SAIC. Chantée Boykin holds a Spelman College. With a robust skill set that includes Service Delivery, ITIL, IT Service Management, Business Analysis, SDLC and more. Chantée Boykin has 5 emails and 2 mobile phone numbers on RocketReach.
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