ChannelReply Information

ChannelReply: The Marketplace Helpdesk Solution Tired of logging into every marketplace dashboard to find customer data? ChannelReply links Amazon, eBay, Walmart, Etsy, Shopify, Back Market and Newegg support with your helpdesk. Finally, you can stay organized and stop losing customers in the shuffle! It's simple to respond to all your customer messages directly through Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze, Zoho Desk or Kustomer. We give you access to all the information you need: • What the buyer ordered • How much they paid • Shipping information • Buyer details • Marketplace-specific info like whether it's a Prime order • Virtually everything else you could want to know! A Powerful, Customizable Solution ChannelReply integrates seamlessly with your helpdesk. That allows you to take advantage of triggers, canned replies and other powerful features that can take your business to the next level. Exact features vary by helpdesk, but most allow you to: • Create automated and personalized responses. • Auto-assign questions to the right customer service agent. • Take actions like managing eBay Resolution Center cases, Shopify refunds and Walmart cancellations. • And much, much more. Marketplace Message Support ChannelReply consolidates all your customer messages, but that’s not all! We’ve also included support for your important direct messages from Amazon, eBay, Walmart, Etsy, Shopify, Back Market and Newegg. That can help you to keep track of critical events like: • eBay Resolution Center cases • Amazon Answers questions • Walmart escalations • New orders CR Feedback: The Ultimate eBay & Amazon Feedback Request Tool CR Feedback lets you automate Amazon's "Request a Review" button or create custom email templates for eBay and Amazon alike. Plus, schedule your requests for maximum impact. With easy setup and affordable pricing, it's the perfect tool for boosting your ratings, feedback, and product reviews.