Chandra Paul Email & Phone Number
Senior Manager Operations - Customer Experience @ mPokket
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Chandra Paul Location
- Kolkata, WB, IN
Chandra Paul Work
- Senior Manager Operations - Customer Experience @ (August 2024 - Present)
- Manager Operations - E commerce Customer Experience @ (October 2022 - August 2024)
- Manager Operations - E commerce Customer Experience @ (August 2022 - August 2024)
- Manager Operations BFSI - Property and Casualty @ (March 2021 - August 2022)
- Manager Operations BFSI - Property and Casualty @ (March 2021 - October 2022)
- Manager Transition - General Insurance Property and Casualty @ (October 2021 - March 2022)
- Operations Lead - IT Help Desk @ (April 2019 - March 2021)
- Lead Case Manager - IT Help Desk @ (January 2017 - April 2019)
- Operations Coordinator - Customer Service and Billing @ (May 2016 - January 2017)
- Operations Team Lead - IT Help Desk @ (April 2015 - May 2016)
- Subject Matter Expert - IT Help Desk @ (September 2013 - April 2015)
- IT Help Desk Service Associate - Customer Experience @ (October 2011 - September 2013)
- Customer Service Associate - Customer Experience @ (April 2010 - October 2011)
- Management Intern - Executive Marketing @ (August 2007 - March 2010)
Chandra Paul Education
- manavbhartiuniversity
Graduation (Art/Art Studies, General)
2010-2013 - West Bengal State University, Kolkata
WBCHSE (Arts, Entertainment, and Media Management)
2005-2007 - WEST BENGAL STATE UNIVERSITY
WBBSE (General Studies)
1995-2005 - Dalimss Sunbeam School - India
Primary Education (Lower Nursery KG)
1993-1995
Chandra Paul Skills
- Business Process
- Banking
- IT Service Management
- ITIL
- Teamwork
- Business Analysis
- Resource Management
- E-Commerce
- Service-Level Agreements (SLA)
- Analytics
- Contact Centers
- People Management
- Software as a Service (SaaS)
- Process Improvement
- Sales Operations
- Case Management
- Microsoft Excel
- Leadership
- Training
- Auditing
- Data Analysis
- Account Management
- Service Delivery
- Service Improvement
- Management
- Time Management
- Recruiting
- Problem Solving
- Management Information Systems (MIS)
- Training & Development
- Business Planning
- Business Process Outsourcing (BPO)
- Troubleshooting
- Operational Excellence
- Service Desk
- Microsoft Office
- Information Technology
- Performance Appraisal
- Employee Engagement
- Transition Management
- Team Leadership
- Operations Management
- Analytical Skills
- Team Management
- Project Management
- Technical Recruiting
- Talent Management
- HR Policies
- Technical Support
- Network Administration
- IT Hardware Support
- Process Consulting
Chandra Paul Summary
- Chandra Paul, based in Kolkata, WB, IN, is currently a Senior Manager Operations - Customer Experience at mPokket. Chandra Paul brings experience from previous roles at Startek and Marble Box. Chandra Paul holds a 2010 - 2013 Graduation in Art/Art Studies, General @ manavbhartiuniversity. With a robust skill set that includes Business Process, Banking, IT Service Management, ITIL, Teamwork and more. Chandra Paul has 2 emails and 1 mobile phone numbers on RocketReach.
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Chandra Paul
SDE II
Bengaluru, KA, IN
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