2018 -2020 Director of Managed Services @ Presidio (Emergent Networks was acquired by Presido)
2016 -2017 Vice President, Service Delivery @ Emergent Networks
2012 -2016 Director of Service Delivery @ Emergent Networks
2012 -2012 Director, Regional Operations @
2011 -2012 Divisional VP Technical Customer Support @
2004 -2011 Vice President, Customer Care @ ORBIT Systems, Inc.
1999 -2004 Director of Customer Service @ XATA
Chad Westrum Skills
Service Delivery
Management
Leadership
Managed Services
Customer Satisfaction
Customer Retention
Customer Service
Strategic Planning
Operations Management
Process Improvement
Executive Management
Contract Negotiation
Key Account Management
Information Technology
IT Operations
Call Center Development
Daily Operations
Organizational Development
Coaching
Mentoring
Employee Training
Cloud Computing
Business Process Improvement
Business Development
Networking
Customer Relationship Management (CRM)
Marketing
CRM
Call Centers
Account Management
Product Management
Project Management
Outsourcing
Sales Process
New Business Development
Team Leadership
Technical Support
Vendor Management
Product Development
SaaS
Customer Relationship Management Crm
Team Building
Strategy
Change Management
SQL
Sales
Customer Relationship Management
Chad Westrum Summary
Chad Westrum, based in Minneapolis, MN, US, is currently a Sr. Director of IT at King Solutions. Chad Westrum brings experience from previous roles at Comm-Works, Presidio (Emergent Networks was acquired by Presido) and Emergent Networks. With a robust skill set that includes Service Delivery, Management, Leadership, Managed Services, Customer Satisfaction and more. Chad Westrum has 1 emails and 4 mobile phone numbers on RocketReach.
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