Product Insights Manager @ (February 2021 - October 2021)
Business Process Analyst @ (June 2018 - February 2021)
Senior Support Specialist @ (January 2016 - June 2018)
Technical Support Specialist @ (March 2013 - January 2016)
Service Manager Software Support Engineer @ (December 2006 - March 2013)
Senior OAA Software Support Engineer @ (October 2003 - December 2006)
Chad Austin Education
Coleman University
Bachelor of Science (Computer Science)
2001-2003
California State University-San Marcos
(Computer Science)
1998-2001
Chad Austin Skills
IT Service Management
Technical Support
ITIL
HP
Service Management
Cloud Computing
Enterprise Software
Solution Architecture
Incident Management
Pre-sales
SaaS
Integration
Service Delivery
Virtualization
IT Management
IT Strategy
Service Desk
IT Operations
Unix
Enterprise Architecture
Agile Methodologies
Software
Pre Sales
Chad Austin Summary
Chad Austin, based in Escondido, CA, US, is currently a Staff Technical Support Engineer (US Government) at ServiceNow. Chad Austin brings experience from previous roles at ServiceNow, ServiceNow – The Enterprise Cloud Company and ServiceNow - The Enterprise IT Cloud Company. Chad Austin holds a 2001 - 2003 Bachelor of Science in Computer Science @ Coleman University. With a robust skill set that includes IT Service Management, Technical Support, ITIL, HP, Service Management and more. Chad Austin has 2 emails and 2 mobile phone numbers on RocketReach.
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