Product Insights Manager @ (February 2021 - October 2021)
Business Process Analyst @ (June 2018 - February 2021)
Senior Support Specialist @ (January 2016 - June 2018)
Technical Support Specialist @ (March 2013 - January 2016)
Service Manager Software Support Engineer @ (December 2006 - March 2013)
Senior OAA Software Support Engineer @ (October 2003 - December 2006)
Chad Austin Education
Coleman University
Bachelor of Science (Computer Science)
2001-2003
California State University San Marcos
Computer Science
1998-2001
Chad Austin Skills
Agile Methodologies
Business Intelligence (BI)
Cloud Computing
Data Analysis
Enterprise Architecture
Enterprise Software
HP
IT Management
IT Operations
IT Service Management
IT Strategy
ITIL
Incident Management
Integration
Microsoft Excel
Pivot Tables
Pre-sales
SaaS
Service Delivery
Service Desk
Service Management
Solution Architecture
Spreadsheets
Technical Support
Unix
Virtualization
Software
Pre Sales
Chad Austin Summary
Chad Austin, based in Escondido, CA, US, is currently a Staff Technical Support Engineer (US Government) at ServiceNow. Chad Austin brings experience from previous roles at ServiceNow. Chad Austin holds a 2001 - 2003 Bachelor of Science in Computer Science @ Coleman University. With a robust skill set that includes Agile Methodologies, Business Intelligence (BI), Cloud Computing, Data Analysis, Enterprise Architecture and more. Chad Austin has 2 emails and 2 mobile phone numbers on RocketReach.
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