Ceri Thomas Email

Assistant Banking Center Manager @ Handelsbanken

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Ceri Thomas Location

Cardiff, GB

Ceri Thomas Work

Assistant Banking Center Manager @ (July 2026 - Present)
People change delivery manager @ (September 2022 - July 2026)
Operations change manager @ (January 2019 - September 2022)
Customer Service Manager @ (September 2018 - January 2019)
Operations change manager @ (December 2016 - February 2018)
Contact centre manager @ (June 2014 - December 2016)
Senior Branch Manager @ (November 2012 - June 2014)
Branch Manager @ (January 2000 - November 2012)
Assistant manager @ (July 1996 - December 1999)
Mortgage advisor @ (August 1991 - July 1996)

Ceri Thomas Education

Lewis girls comprehensive
Dip rbcb (Cemap)
1981-1987

Ceri Thomas Skills

Agile Methodologies
Apmg
Apmg agile pm foundations
Banking
Behavioural Change
Building Performance
Business Analysis
Business Development
Business Planning
Business Process Improvement
Business Relationship Management
Capacity Management
Change Initiatives
Change Management
Change Readiness
Coaching
Common Sense
Communication
Communication Training
Communications Strategy
Complaint Management
Contact Center Management
Contact Center Operations
Contact Centers
Contact Strategies
Crisis Situations
Culture Change
Customer Contact
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Documentation
Embraces Change
Executive Coaching
Finance
Financial Risk
Financial Services
Gap Analysis
HR Policies
Human Resources (HR)
Interpersonal Skills
Job Skills
Key Performance Indicators
Knowledge Acquisition
Leadership
Leadership Development
Lending
Loans
Management
Mentoring
Microsoft Excel
Microsoft Office
Microsoft Word
Morale
Mortgage Lending
Mortgages
New Product Rollout
Operational Excellence
Organization Skills
People Development
Performance Management
Performance Motivation
Portfolio Management
PowerPoint
Presentation Coaching
Presentation Skills
Problem Solving
Programme Delivery
Project Delivery
Project Implementation
Project Management
Project Plans
Project Risk
Recruiting
Relationship Development
Relationship Management
Retail Banking
Risk Management
Root Cause Analysis
SME
Sales
Sales Management
Sales Operations
Sales Processes
Service Delivery
Soft Skills
Staff Development
Stakeholder Engagement
Stakeholder Management
Strategic Thinking
Talent Management
Team Leadership
Team Management
Team Performance
Teamwork
Training & Development
Training Delivery
Workforce Management
Training and Development
Mortgage Banking
Credit

Ceri Thomas Summary

Ceri Thomas, based in Cardiff, GB, is currently a Assistant Banking Center Manager at Handelsbanken. Ceri Thomas brings experience from previous roles at PwC UK and Principality Building Society. Ceri Thomas holds a 1981 - 1987 Dip rbcb in Cemap @ Lewis girls comprehensive. With a robust skill set that includes Agile Methodologies, Apmg, Apmg agile pm foundations, Banking, Behavioural Change and more. Ceri Thomas has 1 emails on RocketReach.