Celia G. Email
Senior Customer Success and Support Manager @ Biobot Analytics
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Celia G. Location
- New York, NY, US
Celia G. Work
- Senior Customer Success and Support Manager @ (July 2024 - Present)
- Customer Experience : Customer Success and Support Manager @ (April 2024 - August 2024)
- Customer Experience : Customer Support and Insights Coordinator @ (July 2023 - April 2024)
- Senior Communications Tech @ (January 2017 - June 2022)
- Communications Center Manager and Onboarding Coordinator and Customer Service Group Lead @ (October 2014 - January 2017)
- Event and Design Project Lead @ (December 2012 - May 2014)
- Spanish Interpreter @ (May 2009 - August 2013)
Celia G. Skills
- Account Management
- Account Planning
- Accounting
- Active Listening
- Airtable
- Analytical Skills
- Asana
- Attention to Detail
- Biotechnology
- Business Development
- Business Process Improvement
- Business Reviews
- CRM Databases
- Call Center Administration
- Call Center Development
- Coaching
- Collaborative Problem Solving
- Communication
- Compliance Management
- Confluence
- Contact Center Management
- Contract Terms
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Insight
- Customer Journeys
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Satisfaction (CSAT)
- Customer Segmentation Strategy
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Service Training
- Customer Success
- Customer Support
- Daas
- Data Management
- Data as a Service (DaaS)
- E-Commerce
- Emergency Services
- Escalations Management
- Event Management
- Executive Relationships
- Executive Reports
- Executive-level Communication
- Gainsight
- Google Docs
- Health Tech
- HubSpot
- Internal Communications
- Invoicing
- Jira
- Key Metrics
- Key Performance Indicators
- Lattice
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- New Business Development
- Onboarding
- Operational Efficiency
- Operations
- Operations Management
- People Management
- Positive Work Environment
- Post-Sales
- Presentations
- Problem Solving
- Process Evaluation
- Product Adoption
- Program Coordination
- Program Management
- Project Coordination
- Project Leadership
- Project Management
- Proposal Writing
- Relationship Building
- Saas
- Sales Pipeline Management
- Sales Processes
- Slack
- Snowflake
- Software as a Service (SaaS)
- Strategic Communications
- Strategic Thinking
- Team Building
- Team Leadership
- Training
- Trend Analysis
- Typeform
- Voice of the Customer Analysis
- Workload Prioritization
- Yaam
- Yamm
- Zendesk
Celia G. Summary
- Celia G., based in New York, NY, US, is currently a Senior Customer Success and Support Manager at Biobot Analytics. Celia G. brings experience from previous roles at Biobot Analytics, New York City Police Department and Uncommon Goods. With a robust skill set that includes Account Management, Account Planning, Accounting, Active Listening, Airtable and more.
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