Ceena G. Email
Vice President of Customer Experience @ Integrity Group
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Ceena G. Location
- DeSoto, TX, US
Ceena G. Work
- Vice President of Customer Experience @
- Vice President Customer Experience @ (April 2018 - August 2024)
- Warranty Administrator @ Pulte Group (January 2015 - January 2018)
- Warranty Manager @ Southwest Re Inc. (January 2005 - January 2015)
Ceena G. Education
- Southern Methodist University
Master's degree (PHILOSOPHY AND RELIGIOUS STUDIES)
2013-2017 - Southern Methodist University
Divinity/Ministry
2013-2017 - Dallas Christian College
Bachelor of Arts - BA (Business Administration and Management, General)
2001-2005 - Dallas Christian College
Business Administration and Management (General)
2001-2005
Ceena G. Skills
- Account Management
- Adobe Illustrator
- Analytical Skills
- Benchmarking
- Brand Protection
- Budget Management
- Business Process Improvement
- Business Relationship Management
- Business-to-Business (B2B)
- Call Center Development
- Change Process
- Claim Investigation
- Claims Management
- Coaching
- Communication
- Compliance Assurance
- Compliance Management
- Condos
- Construction
- Construction Management
- Contact Center Management
- Contact Centers
- Continuous Improvement Facilitation
- Contract Management
- Cost Reduction
- Cross-functional Team Leadership
- Customer Analysis
- Customer Engagement
- Customer Experience
- Customer Experience Analysis
- Customer Experience Management
- Customer Experience Transformation
- Customer Interaction Management
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Service Training
- Customer Success
- Customer Support
- Data Analysis
- Data Entry
- Decision-Making
- Department Administration
- Development & implementation of marketing plans
- Downtime Reduction
- Employee Training
- Extended Warranty
- Fraud Prevention
- Home Warranty
- Homeowner Association Management
- IT Escalation
- Leadership
- Manage Complex Projects
- Management
- Marketing Budget Management
- Microsoft Excel
- Microsoft Office
- New Hire Training
- Operating Budgets
- Operational Efficiency
- Oral Communication
- Organizational Culture
- Organizational Development
- Organizational Learning
- Problem Solving
- Product Complaints
- Project Management
- Project Team Management
- Quality Assurance
- Quality Assurance Management
- Reporting Metrics
- Retention Management
- Service Improvement
- Service Operations
- Service Transformation
- Strategic Planning
- Team Development
- Team Leadership
- Team Management
- Transparency
- Vendor Management
- Voice of the Customer
- Warranty Administration
Ceena G. Summary
- Ceena G., based in DeSoto, TX, US, is currently a Vice President of Customer Experience at Integrity Group. Ceena G. brings experience from previous roles at Integrity Group, Pulte Group and Southwest Re Inc.. Ceena G. holds a 2013 - 2017 Master's degree in PHILOSOPHY AND RELIGIOUS STUDIES @ Southern Methodist University. With a robust skill set that includes Account Management, Adobe Illustrator, Analytical Skills, Benchmarking, Brand Protection and more. Ceena G. has 1 emails on RocketReach.
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