Cecilio Ramos Email
Service Desk Analyst II @ Nordic Global
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Cecilio Ramos Location
- Calamba, PH
Cecilio Ramos Work
- 2024 -now Service Desk Analyst II @
- 2023 -2024 Service Desk Team Lead @
- 2022 -2023 Remote Desktop Support Specialist @
- 2013 -2022 IT Consultant @ Freelance
- 2007 -2011 Management Assistant @ United Terminals Services Incorporated
Cecilio Ramos Education
- Sta. Rosa College of Business and Computer
Bachelor of Science - BS (Computer Science)
1996-2000
Cecilio Ramos Skills
- Customer Escalation Management
- Management
- Root Cause Analysis
- Shift Management
- Workforce Management
- Performance Management
- Team Management
- Team Coaching
- Netscaler
- Citrix Products
- Remote Access
- Remote User Support
- Remote Troubleshooting
- Remote Desktop Protocol (RDP)
- Remote Administration
- Azure Active Directory
- Ad tool
- Citrix director
- ServiceNow
- Network Administration
- Cloud Computing
- Network-Attached Storage (NAS)
- Virtual Private Network (VPN)
- Computer Maintenance
- Software Installation
- Remote desktop connection manager
- Citrix Workspace
- Active Directory
- Remote Desktop
- VMware
- Desktop as a Service
- ADtool
- ADUC
- IT Management
- IT Procurement
- System Deployment
- Inventory Management
- Recurring Billing
- Technical Support
- Microsoft Outlook
- OneNote
- Time Management
- Microsoft Teams
- Accountability
- Customer Service
- Expectations Management
- Challenging Environment
- Microsoft Excel
- Critical Thinking
- Problem Solving
- Body Language
- Cross-Cultural Communication Skills
- Global Customer Service
- Transparency
- Communication
Cecilio Ramos Summary
- Cecilio Ramos, based in Calamba, PH, is currently a Service Desk Analyst II at Nordic Global. Cecilio Ramos brings experience from previous roles at HCLTech, Freelance and United Terminals Services Incorporated. Cecilio Ramos holds a 1996 - 2000 Bachelor of Science - BS in Computer Science @ Sta. Rosa College of Business and Computer. With a robust skill set that includes Customer Escalation Management, Management, Root Cause Analysis, Shift Management, Workforce Management and more. Cecilio Ramos has 2 emails on RocketReach.
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