Customer Fulfillment Manager @ (April 2017 - March 2018)
Operational and Process Excellence Manager @ (March 2015 - March 2017)
Independent Quality Consultant @ Self-employed (January 2014 - February 2015)
Lean Six Sigma Conference speaker @ Independent (January 2009 - February 2015)
Vice-President, Strategic Excellence @ SPi Global, Inc. (May 2012 - September 2013)
Vice-President for Quality @ SPi Global, Inc. (March 2006 - May 2012)
English Communications Training Director @ SPi Global, Inc. (January 2006 - December 2008)
Quality Assurance Manager @ SPi Global, Inc. (January 2002 - December 2006)
Manager, Multi-Channel Contact Center and Service Quality @ (September 2000 - December 2001)
Process Quality Officer @ Citibank, N.A. (January 1998 - September 2000)
Personal Banker @ Citibank, N.A. (January 1996 - January 1998)
Cecilia Lopez Education
De La Salle University
A.B. - B.S.C (Humanities & Business Management)
1987-1991
Cecilia Lopez Skills
BPO
Business Partner Support
Business Process Improvement
CRM
Call Centers
Continuous Improvement
Customer Service
Lean Manufacturing
Operations Management
Outsourcing
Partner Relationship Management
Problem Solving
Process Improvement
Process Management
Quality Assurance
Quality Management
Six Sigma
Strategic Partnerships
Strategy
Telecommunications
Training
Cecilia Lopez Summary
Cecilia Lopez, based in Valenzuela, NCR, PH, is currently a Vice President, Partner Enablement at Converge ICT Solutions Inc.. Cecilia Lopez brings experience from previous roles at Converge ICT Solutions Inc. and SC Johnson. Cecilia Lopez holds a 1987 - 1991 A.B. - B.S.C in Humanities & Business Management @ De La Salle University. With a robust skill set that includes BPO, Business Partner Support, Business Process Improvement, CRM, Call Centers and more. Cecilia Lopez has 1 emails on RocketReach.
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