Cathy Warren Email & Phone Number

Global Service Management Delivery Leader @ Xylem

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Cathy Warren Location

Raleigh, NC, US

Cathy Warren Work

2021 -now Global Service Management Delivery Leader @
2018 -2021 Global IT Service Desk Manager @
2013 -2017 Senior Manager, IT Escalation and Support @
2007 -2013 Team Leader, Business Support Center and Service Desk and AIM @
2006 -2007 Senior Manager (2nd Level), Database Administration Centers (DBAC) @
2002 -2006 Manager and Technical Specialist, Technical Planning and Management @
1999 -2002 Team Leader, Operator Services - Directory Assistance @
1996 -1999 Sales and Service Consultant, Residential Sales and Service Centers @

Cathy Warren Education

SUNY New Paltz
Hofstra University
Fashion Institute of Technology
Associates Degree (Applied Sciences)

Cathy Warren Skills

IT Operations
Service Desk
People Management
IT Service Management
Incident Management
IT Management
ITIL
Integration
Technical Support
Telecommunications
Data Center
Security
Analysis
Network Engineering
Change Management
Business Process
Information Technology
Customer Relationship Management (CRM)
ITSM
Process Management
Knowledge Management
Databases
Servers
Salesforce.com
Windows
Access
Software as a Service (SaaS)
Management
Leadership
Customer Support
Team Leadership
Cross-functional Team Leadership
Customer Service
Business Relationship Management
Team Building
Networking
Help Desk Support
Process Improvement
IT Infrastructure Management
Escalations Management
Contact Center Management
Account Administration
ServiceNow
service request management
Access and Identity Management
IT Infrastructure Operations
Service Desk Management
Amazon Web Services (AWS)
Cloud Computing
Network Security
Vendor Management
Call Center
Customer Contact and Support
Call Centers
Project Management
Ola
Union Grievances
Liaison
Spark
Analysts
iOS
Corporate Communications
Features
Savings
VoIP
Shares
IP
Planning
FMS
Triage
Entertainment
Data Entry
Operating Systems
Profiles
Sales
Administration
Support Center
Video
Root Cause
Metrics
Call Quality
Development Centers
Mitigation
Microsoft Access
Microsoft Excel
Scheduling
Communication
Permissions
Hardware
Lotus Notes
Advertising
Systems Management
Customer Contact
Database Administration
Maintenance
Contractual
Organizational Performance
McAfee
Payroll
Marketing
Sop
Computer Operations
Service Centers
Sla
Demand
Oracle
Carriers
WebEx
Crystal Reports
Broadband
Finance
Vendors
Encryption
Strategic Planning
Wireless
Records
Troubleshooting
Liberty
Billing
Infrastructure
Recruiting
Cisco VPN
ACD
Proxy
Accounting
Software
Go
Microsoft Word
Interpersonal Skills
Architecture
Data Integration
Synchronization
DBMS
Active Directory
Account Servicing
Dameware
Personnel Security
Keys
Force Management
Protocol
Negotiation
Small Business
Operational Support
Analytical Skill
Publishing
Unicenter Service Desk
Microsoft Office
Training
Restoration
Customer Relationship Management Crm
Contact Center Technology
Cross Functional Team Leadership
Bmc Salesforce
Contact Center Operations
Cisco Webex
One Identity Active Roles
Software As A Service Saas
Interact Web Admin
AIM
Customer Relationship Management
Interact
Software as a Service

Cathy Warren Summary

Cathy Warren, based in Raleigh, NC, US, is currently a Global Service Management Delivery Leader at Xylem Inc.. Cathy Warren brings experience from previous roles at The Clorox Company, DexYP and Verizon. Cathy Warren holds a SUNY New Paltz. With a robust skill set that includes IT Operations, Service Desk, People Management, IT Service Management, Incident Management and more. Cathy Warren has 3 emails and 1 mobile phone numbers on RocketReach.