Catherine Tee Email

Account Manager, Enterprise Support @ CMiC

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Catherine Tee Location

Oakville, ON, CA

Catherine Tee Work

Account Manager, Enterprise Support @ (April 2017 - Present)
Global Research Exchange Program Manager @ (November 2013 - June 2016)
Laboratory Technician – Product and Claims @ (July 2012 - July 2013)

Catherine Tee Education

University of Waterloo
Bachelor of Science (Honours Biology with Biochemistry Minor)
2006-2011

Catherine Tee Skills

Account Management
Analytical Skills
Asphalt Distillation
Budget management and program administration
Build Strong Relationships
Business Analysis
Business Operations
Business Relationship Management
Business Transformation
Case Studies
Client Relations
Client Relationship Management and Escalation Management
Client Services
Client liaison and cross-functional communication with technical and business teams
Communication
Compliance evaluation against industry standards
Continuous Process Improvement
Contract negotiation and stakeholder engagement
Critical Thinking
Cross-Functional Collaboration (IT, Sales/Demo, Product, Dev, QA, DBA, InfoSec)
Cross-Functional Orchestration
Cross-agency research collaboration and project coordination
Cross-functional Collaborations
Customer Advocacy
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success Management
Data Analysis
Data Analysis & Reporting
Data consolidation and insight generation to support decisions
Data/Report Analysis & Documentation
Enterprise Customer Success
Enterprise account management for high-revenue clients and government organizations
Escalation & Expectation Management
Escalation management and relationship building to ensure client satisfaction
External Communications
Government
High-level meeting participation and documentation
High-volume claims analysis and case resolution
High-volume issue triage, prioritization, and resolution
International program management and coordination
Interpersonal Communication
KPI Development & Performance Tracking
Laboratory testing and quality assurance
Leadership
Microsoft Excel
Molecular biology techniques (cell culture, cloning, protein expression)
Multi-stakeholder communication and compliance oversight
Multitasking
Operational Strategy
PaaS Post-Implementation Support
Presentation Skills
Presentations
Problem Solving
Problem solving, critical thinking and analytical skills
Program Management
Program and Project Management
Project & Program Coordination
Project Management
Project coordination including system upgrades, patch cycles, and process improvements
Quality Assurance
Quantitative Analytics
Quarterly Reviews
Relationship Building
Reporting & Documentation
Research
Research Analysis
Sales
Scientific Analytical Rigor
Scientific Research
Scientific data analysis and interpretation
Service Delivery Management
Skilled Multi-tasker
Stakeholder Engagement
Stakeholder Influence & Executive Communication
Stakeholder Management
Standard Operating Procedure (SOP)
Statistics
Strategic Communications
Strategic Insights & Reporting
Strategic Planning
Strategic Stakeholder Management:
Strategic Thinking
Strategy Implementation
Teamwork
Technical Support & Issue Prioritization
Technical Triage & Prioritization
Technical Writing
Technical and peer-reviewed scientific writing
Technical report writing for customer-facing decisions
Time Management
Toxicology testing and environmental exposure analysis
Training
WHMIS
Workflow Optimization
Written Communication
Written and Spoken Communication Skills

Catherine Tee Summary

Catherine Tee, based in Oakville, ON, CA, is currently a Account Manager, Enterprise Support at CMiC. Catherine Tee brings experience from previous roles at A*STAR - Agency for Science, Technology and Research and IKO Industries. Catherine Tee holds a 2006 - 2011 Bachelor of Science in Honours Biology with Biochemistry Minor @ University of Waterloo. With a robust skill set that includes Account Management, Analytical Skills, Asphalt Distillation, Budget management and program administration, Build Strong Relationships and more. Catherine Tee has 2 emails on RocketReach.