Catherine Horlock Email & Phone Number
Interim Human Resources Director @ Distress Centres of Greater Toronto
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Catherine Horlock Location
- Toronto, ON, CA
Catherine Horlock Work
- Interim Human Resources Director @ (April 2024 - Present)
- Director Human Resources People and Culture @ (May 2023 - March 2024)
- Director Customer Experience @ (February 2021 - May 2023)
- Director Member Experience and Strategic Alliances @ (September 2016 - November 2020)
- Director, Customer Experience, Retention and First Responder Education @ (September 2008 - September 2016)
- Manager Contact Centre Operations @ (June 2004 - September 2008)
- Customer Service Manager @ Assante (January 1999 - January 2004)
- Customer Service Manager @ Fortune Financial (January 1994 - January 1999)
Catherine Horlock Education
- University of Toronto
Professional Communications
2010-2012 - Harvard Business School
Strategic Decision Making
2007-2007 - Centennial College
Catherine Horlock Skills
- Driving Results
- Initiative
- Continuous Improvement
- Human Resources (HR)
- Strategic Thinking
- Client Relations
- Customer Service Management
- Quality Management
- Business Relationship Management
- Organization Skills
- Employee Relations
- Negotiation
- Interpersonal Communication
- People Development
- Training and Development (HR)
- Customer Loyalty
- Strategic Partnerships
- Teamwork
- Customer Retention
- Problem Solving
- Account Management
- Budgets
- Business Development
- Business Process Improvement
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Center Operations
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Satisfaction
- Customer Service
- Executive Management
- Interpersonal Skills
- Leadership
- Leadership Development
- Management
- Operational Excellence
- Operations Management
- Organizational Change Management
- People Management
- Performance Management
- Process Improvement
- Program Management
- Project Management
- Quality Assurance
- Relationship Building
- Sales
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Training
- Microsoft Word
- PowerPoint
- Cross Functional Team Leadership
Catherine Horlock Summary
- Catherine Horlock, based in Toronto, ON, CA, is currently a Interim Human Resources Director at Distress Centres of Greater Toronto. Catherine Horlock brings experience from previous roles at Lastman's Bad Boy and Canadian MedicAlert Foundation. Catherine Horlock holds a 2010 - 2012 Professional Communications @ University of Toronto. With a robust skill set that includes Driving Results, Initiative, Continuous Improvement, Human Resources (HR), Strategic Thinking and more. Catherine Horlock has 2 emails and 1 mobile phone numbers on RocketReach.
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