Catherine Horlock Email & Phone Number
Interim Human Resources Director @ Distress Centres of Greater Toronto
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Catherine Horlock Location
- Toronto, ON, CA
Catherine Horlock Work
- 2024 -now Interim Human Resources Director @
- 2023 -2024 Director Human Resources People and Culture @
- 2021 -2023 Director Customer Experience @
- 2016 -2020 Director Member Experience and Strategic Alliances @
- 2008 -2016 Director, Customer Experience, Retention and First Responder Education @
- 2004 -2008 Manager Contact Centre Operations @
- 1999 -2004 Customer Service Manager @ Assante
- 1994 -1999 Customer Service Manager @ Fortune Financial
Catherine Horlock Education
- University of Toronto
(Professional Communications)
2010-2012 - Harvard Business School
(Strategic Decision Making)
2007-2007 - Centennial College
Catherine Horlock Skills
- Driving Results
- Initiative
- Continuous Improvement
- Human Resources (HR)
- Strategic Thinking
- Client Relations
- Customer Service Management
- Quality Management
- Business Relationship Management
- Organization Skills
- Employee Relations
- Negotiation
- Interpersonal Communication
- People Development
- Training and Development (HR)
- Customer Loyalty
- Strategic Partnerships
- Teamwork
- Customer Retention
- Problem Solving
- Call Centers
- Performance Management
- Call Center
- Team Building
- Customer Service
- Strategic Planning
- Leadership
- Change Management
- Process Improvement
- Project Management
- Microsoft Word
- PowerPoint
- Training
- Strategy
- Coaching
- Contact Centers
- Leadership Development
- Cross Functional Team Leadership
- Account Management
- Business Process Improvement
- Budgets
Catherine Horlock Summary
- Catherine Horlock, based in Toronto, ON, CA, is currently a Interim Human Resources Director at Distress Centres of Greater Toronto. Catherine Horlock brings experience from previous roles at Lastman's Bad Boy and Canadian MedicAlert Foundation. Catherine Horlock holds a 2010 - 2012 University of Toronto. With a robust skill set that includes Driving Results, Initiative, Continuous Improvement, Human Resources (HR), Strategic Thinking and more. Catherine Horlock has 2 emails and 1 mobile phone numbers on RocketReach.
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