Catherine Brooks Email & Phone Number
IT Incident Manager @ Fifth Third Bank
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Catherine Brooks Location
- Cincinnati, OH, US
Catherine Brooks Work
- IT Incident Manager @ (August 2023 - Present)
- Service Account Manager @ (January 2021 - July 2023)
- Service Account Manager @ (September 2018 - December 2020)
- Service Desk Supervisor @ (March 2018 - September 2018)
- Service Desk Supervisor @ PROTEK Consulting LLC for SERCO Corporation (September 2017 - March 2018)
- IT Service Delivery Analyst @ (March 2015 - August 2017)
- Disaster Recovery Coordinator @ (March 2010 - March 2015)
- Senior Help Desk Service Coordinator @ (January 2008 - January 2010)
- Level II Help Desk Service Specialist @ (January 2006 - January 2008)
- Level I Help Desk Service Specialist @ (January 2004 - January 2006)
- Computer Operator and Help Desk Coordinator and Computer Technician and Team Leader @ (April 1993 - January 2004)
- Administrative Assistant - IT @ (July 1991 - January 1993)
Catherine Brooks Education
- Miami University
Associate Degree (Applied Business (Business Systems Information Management Technology))
1991 - Middletown High School
Associate's degree (Business Education)
1984-1988
Catherine Brooks Skills
- IT Risk Management
- Project Documentation
- Security Information and Event Management (SIEM)
- IT Governance
- Coordination Skills
- Shareholder Communications
- Incident Response
- Service Operations
- Presentations
- Help Desk Support
- Project Delivery
- Service Desk
- IT Management
- IT Operations
- Information Technology
- Customer Satisfaction
- Customer Experience
- Training
- Continuous Improvement
- IT Leadership
- Incident Management
- Problem Management
- Team Leadership
- Customer Relationship Management (CRM)
- IT Service Management
- Service Delivery
- Account Management
- Process Improvement
- Disaster Recovery
- Team Building
- Customer Service
- IBM iSeries
- Troubleshooting
- Citrix
- Visio
- Microsoft Office
- Outlook
- SAP
- Program Management
- Software Documentation
- Analysis
- Technical Support
- ITIL Certified
- Foundation Certified
- Management
- Project Management
- Security
- Networking
- Leadership
- Productivity Improvement
Catherine Brooks Summary
- Catherine Brooks, based in Cincinnati, OH, US, is currently a IT Incident Manager at Fifth Third Bank. Catherine Brooks brings experience from previous roles at AHEAD, RoundTower Technologies, LLC, Serco and PROTEK Consulting LLC for SERCO Corporation. Catherine Brooks holds a Associate Degree in Applied Business (Business Systems Information Management Technology) @ Miami University. With a robust skill set that includes IT Risk Management, Project Documentation, Security Information and Event Management (SIEM), IT Governance, Coordination Skills and more. Catherine Brooks has 2 emails and 2 mobile phone numbers on RocketReach.
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