Cassandra Ward Email & Phone Number
Head and Director of Customer Experience and Contact Center @ ZIM Integrated Shipping Services
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Cassandra Ward Location
- United States
Cassandra Ward Work
- Director of Contact Center @ (October 2022 - May 2023)
- Director, Contact Center Care (Core Credit) @ (April 2018 - July 2021)
- Director of Customer Experience and Global Contact Center @ (October 2014 - October 2017)
- Head and Director of Customer Experience and Contact Center @ (June 2023 - Present)
- Head of Global Business Solutions and ContactCenter @ (July 2021 - October 2022)
Cassandra Ward Education
- United Business College
Associate's degree (BUSINESS ADMINISTRATION)
1987-1989
Cassandra Ward Skills
- BPO
- Call Center
- Call Centers
- Customer Satisfaction
- Customer Service
- Human Resources
- Leadership
- Management
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Program Management
- Quality Assurance
- Recruiting
- Talent Management
- Training
- Vendor Management
- Workforce Management
- Business Process Outsourcing (BPO)
- Contact Centers
- Business Process Improvement
Cassandra Ward Summary
- Cassandra Ward, based in United States, is currently a Head and Director of Customer Experience and Contact Center at ZIM Integrated Shipping Services. Cassandra Ward brings experience from previous roles at ID.me, Equifax, GreatCall and Iron Mountain. Cassandra Ward holds a 1987 - 1989 Associate's degree in BUSINESS ADMINISTRATION @ United Business College. With a robust skill set that includes BPO, Call Center, Call Centers, Customer Satisfaction, Customer Service and more. Cassandra Ward has 2 emails and 3 mobile phone numbers on RocketReach.
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Top ZIM Integrated Shipping Services Employees
Michael di Caprio
Vice President, Export Sales and Special Cargo
Chesapeake, VA, US
Yair Teitelbaum
Executive Vice President of Global Sales
Center District, Israel
Noam Nativ
EVP and General Counsel
Herzliya, IL
Travis Brice
Vice President US Customer Service and Experience
Virginia Beach, VA, US
Jim Michalski
Vice President, Regional Logistics
Chesapeake, VA, US
Donald Davis
Senior Vice President - Commercial
New York, NY, US
Chen Lichtenstein
President and CEO
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