Senior Manager, Customer Experience and Implementation @ Vistra Energy (April 2010 - Present)
Senior Manager Operations @ (September 2006 - December 2009)
Manager, Lead Generation @ (August 2004 - July 2006)
Contact Center Manager @ (January 2000 - July 2004)
Cassandra Walker Education
Boston University, Boston Massachusetts
Bachelor of Arts (B.A.) (Biology)
1994-1998
Cassandra Walker Skills
Telemarketing
Staff Leadership/Evaluation
Strategic Planning
P&L Management
Process Improvement
Change Management
Business Case Development
Market Analysis
Performance Management
Customer Segmentation Strategy
Internal/External Telemarketing
Sales
Lead Generation
Learning Agenda Development
Testing & Implementation
Project Management
BPO Selection/Management
Global Operations Management
International Business Acumen
Cross-functional Team Leadership
Call Center
Call Centers
Operations Management
Business Process Improvement
Contact Centers
Outsourcing
Vendor Management
Account Management
Training
Leadership
Product Marketing
Testing and Implementation
Marketing
Cross Functional Team Leadership
Services
Cassandra Walker Summary
Cassandra Walker, based in Plano, TX, US, is currently a Senior Manager Operations at TXU Energy. Cassandra Walker brings experience from previous roles at Vistra Energy, ReMark International, Countrywide Home Loans and DialAmerica Marketing. Cassandra Walker holds a 1994 - 1998 Bachelor of Arts (B.A.) in Biology @ Boston University, Boston Massachusetts. With a robust skill set that includes Telemarketing, Staff Leadership/Evaluation, Strategic Planning, P&L Management, Process Improvement and more. Cassandra Walker has 2 emails and 5 mobile phone numbers on RocketReach.
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