Cassandra Jackson Email & Phone Number
Manager, Enterprise IT Operations @ Cook County Government
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Cassandra Jackson Location
- Chicago, IL, US
Cassandra Jackson Work
- Manager, Enterprise IT Operations @ (July 2024 - Present)
- Director of Infrastructure @ (September 2022 - July 2024)
- Director Of Client Services @ (July 2019 - September 2022)
- Operations Manager @ Curve Culture (March 2016 - July 2019)
- Service Desk Team Lead, Chicago Public Schools @ (April 2006 - March 2016)
- Quality Assurance Coordinator, Chicago Public Schools @ (June 2010 - April 2011)
- Service Desk Team Lead, Chicago Public Schools @ (March 2007 - March 2010)
- Service Desk Analyst I, Chicago Public Schools @ (August 2006 - March 2007)
- Help Center Coordinator @ (December 2005 - August 2006)
- Contractor, Data Manager Unisys Project @ (March 2004 - March 2005)
Cassandra Jackson Education
- DePaul University
MS (Information Systems)
2007-2008 - DeVry University
BS (Computer Information Systems)
2000-2003 - Chicago State University
Information Systems (Information Systems)
1998-2000
Cassandra Jackson Skills
- Customer Experience
- Data Centers
- Service Improvement
- IT Service Management
- IT Infrastructure Management
- Incident Management
- Infrastructure
- Key Performance Indicators
- Diversity
- Program Management
- Troubleshooting
- Active Directory
- Software Documentation
- Process Improvement
- Call Center
- Technical Support
- Outlook
- XP
- Computer Hardware
- Windows 7
- ITIL
- Project Management
- Help Desk Support
- Visio
- Operating Systems
- VPN
- Windows
- IT Management
- Service Desk
- PowerPoint
- Windows Vista
- Microsoft Word
- Customer Satisfaction
- Requirements Gathering
- Call Centers
- SharePoint
- Hardware
- Windows XP
- Microsoft Outlook
- Business Process Improvement
- Virtual Private Network (VPN)
- Networking
- Customer Service
- Microsoft Office
- Management
- Team Leadership
- Training
- Leadership
- Information Technology
- System Administration
- Sales
- Marketing
- Microsoft Excel
- High Volume
- Merchandise
- Insurance
- Technical Training
- Northbrook
- Procedural
- Project Documentation
- Point of Sale
- Customer Support
- Fuji
- HTTPS
- Mos
- PC
- Science
- Calls
- Computer Information Systems
- Hdi
- Local Area Network
- Hp Service Center
- System
- Business Services
- Google Apps
- Photography
- Technology Services
- Reports
- TCP/IP
- Inventory
- Virtual Private Network Vpn
- BMC Remedy
- Policy
- Sla
- Printers
- Trains and Add Rails
- Articles
- Chicago
- R
- Retail
- Schedules
- Quality Assurance
- Razor
- Apparel
- Laptops
- Websites
- E Commerce
- Ticketing
- Network Connectivity
- Support Center
- Cassandra
- Data Analytics
- Connectivity
- Software
- Preventive Maintenance
- Cash
- Client/server
- Culture
- Knowledge Management
- Wireless
- Coordinated
- Virtual Private Network
Cassandra Jackson Summary
- Cassandra Jackson, based in Chicago, IL, US, is currently a Manager, Enterprise IT Operations at Cook County Government. Cassandra Jackson brings experience from previous roles at The Clerk of the Circuit Court of Cook County, Curve Culture and SMaRT Technology Services, Inc.. Cassandra Jackson holds a 2007 - 2008 MS in Information Systems @ DePaul University. With a robust skill set that includes Customer Experience, Data Centers, Service Improvement, IT Service Management, IT Infrastructure Management and more. Cassandra Jackson has 3 emails and 3 mobile phone numbers on RocketReach.
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