Director and Center Manager @ (May 2011 - April 2014)
Telesales Manager II @ (November 2008 - April 2011)
Telesales Manager I @ (August 2007 - November 2008)
Call Center Metrics Analyst @ Qwest Communications (December 2006 - August 2007)
Site Business Manager @ (June 2006 - December 2006)
Call Center Operations Analyst (Site Business Manager) @ (September 2005 - June 2006)
Telesales Manager I @ (September 2003 - September 2005)
Sales and Service Consultant @ (September 2001 - August 2003)
Casey Olson Education
Central Washington University
Technical Communications
1995-2000
Casey Olson Skills
Leadership
Call Centers
Team Leadership
Organizational Development
Situational Leadership
Analytical Skills
Project Management
Employee Engagement
Supervisory Skills
Sales Operations
Management
Analysis
Program Management
Strategic Planning
Sales Management
Business Coaching
Sales M
Customer Retention
Customer Experience
Customer Acquisition
Customer Satisfaction
Telecommunications
Team Leader
Cross-functional Team Leadership
Call Center Development
Coaching
Employee Training
Team Facilitation
Sales Presentations
Data Analysis
Follow Through
Process Improvement
Operations Management
Team
Sales Process
Technical Sales Presentations
Home Depot
Communications
Cross Functional Team Leadership
Casey Olson Summary
Casey Olson, based in Boise, ID, US, is currently a Director - Inside Sales Centers at Renewal by Andersen. Casey Olson brings experience from previous roles at The Home Depot and Centurylink. Casey Olson holds a 1995 - 2000 Technical Communications @ Central Washington University. With a robust skill set that includes Leadership, Call Centers, Team Leadership, Organizational Development, Situational Leadership and more. Casey Olson has 4 emails and 2 mobile phone numbers on RocketReach.
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