Customer Success Manager @ Highfive (August 2014 - January 2018)
Global Customer Support Supervisor @ (October 2013 - August 2014)
Global Technical Escalations Supervisor @ (October 2012 - October 2013)
Global CS Supervisor @ (August 2012 - October 2012)
Tier 3 Global Support Specialist @ (November 2010 - August 2012)
CSR @ (January 2010 - January 2011)
Debug Technician @ (January 2005 - January 2006)
Casey Helton Education
Oregon State University 2006-2009
Casey Helton Skills
Sales
Customer Success
Business Strategy
Resource Allocation
Presentations
Mitigation Strategies
Financial Performance
Executive-level Communication
Computer Science
Metrics
Customer Satisfaction
Performance Metrics
Troubleshooting
Call Center
Technical Support
Leadership
Testing
Customer Experience
Operating Systems
Recruiting
Management
Customer Service
Software Documentation
Analysis
Computer Hardware
Process Improvement
Quality Assurance
Team Leadership
Operations Management
XP
Teamwork
Training
Microsoft Office
Windows
Streaming Media
Electronics
Servers
Knowledge Base
Vendor Management
Process Scheduler
DNS
Outlook
Microsoft Excel
Avaya
Technical Writing
Microsoft Word
Windows 7
PowerPoint
Team Management
Team Building
Workforce Management
HTML
OS X
IEX Total View
Performance Analysis
Programming
Call Centers
System Administration
Customer Service Management
Casey Helton Summary
Casey Helton, based in Tillamook, OR, US, is currently a Head of Customer Success at Gambit Security. Casey Helton brings experience from previous roles at Chelton Photography, LaunchDarkly and Lacework. Casey Helton holds a 2006 - 2009 Oregon State University. With a robust skill set that includes Sales, Customer Success, Business Strategy, Resource Allocation, Presentations and more. Casey Helton has 2 emails and 2 mobile phone numbers on RocketReach.
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