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Casey Crews Location
Joliet, IL, US
Casey Crews Work
2022 -now Workforce Management Analyst @
2013 -2023 Contact Center Technical Supervisor @
2003 -2013 Workforce Analyst @
2001 -2003 Assistant Manager Customer Care @
1998 -2001 Customer Service Team Leader @
1997 -1998 Customer Service Representative @
Casey Crews Education
Southern Illinois University, Carbondale
(Spanish Education)
1995-1997
Augustana College
(Spanish Education)
1990-1994
Casey Crews Skills
Call Center Development
Scheduling
Speech Recognition
Forecasting
Call Routing
Banking
Microsoft Excel
Supervisory Skills
Payroll Processing
Team Building
Vendor Management
Contact Centers
Excel
Call Centers
Customer Service
Call Center
Workforce Management
Call Recording
Commercial Banking
IVR
Casey Crews Summary
Casey Crews, based in Joliet, IL, US, is currently a Workforce Management Analyst at Old National Bank. Casey Crews brings experience from previous roles at First Midwest Bank. Casey Crews holds a 1995 - 1997 Southern Illinois University, Carbondale. With a robust skill set that includes Call Center Development, Scheduling, Speech Recognition, Forecasting, Call Routing and more. Casey Crews has 2 emails and 1 mobile phone numbers on RocketReach.
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