Supervisor- Employee Engagement @ (January 2009 - June 2012)
Consultant - Quality @ (January 2007 - January 2009)
Consultant - Resource Management @ (March 2006 - January 2007)
Supervisor - Customer Service Operations @ (September 2002 - March 2006)
Recruiter -- Human Resources @ (April 2001 - August 2002)
Supervisor - Customer Service @ (August 1995 - April 2001)
Specialist - Customer Service @ (April 1994 - August 1995)
Receptionist @ The Caplan Group (April 1993 - April 1994)
Carolyn Lyons Education
Centennial High School
Diploma (General Studies)
1985-1987
Towson University
Bachelor of Science (Mass Communications)
2003
Carolyn Lyons Skills
Call Centers
Customer Service
Leadership
Management
Cross-functional Team Leadership
Process Improvement
Consulting
Sales
Project Management
Customer Experience
Customer Retention
Team Building
Team Leadership
Telecommunications
Customer Satisfaction
Wireless
PowerPoint
Business Process Improvement
Business Analysis
See 1+see Less
Cross Functional Team Leadership
Strategic Planning
Microsoft Word
Cross Functional Team
Employee Relations
Microsoft Excel
Carolyn Lyons Summary
Carolyn Lyons, based in Laurel, MD, US, is currently a Sr. Manager, Contracts Management at Verizon. Carolyn Lyons brings experience from previous roles at Verizon. Carolyn Lyons holds a 1985 - 1987 Diploma in General Studies @ Centennial High School. With a robust skill set that includes Call Centers, Customer Service, Leadership, Management, Cross-functional Team Leadership and more. Carolyn Lyons has 4 emails and 1 mobile phone numbers on RocketReach.
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