Caroline Williamson Email

Customer Services Lead @ Strada

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Caroline Williamson Location

Bonnybridge, GB

Caroline Williamson Work

Customer Services Lead @ (November 2025 - Present)
Strategic Customer Success Manager @ (January 2022 - May 2025)
IT Client Account Manager @ (October 2014 - December 2021)
IT Client Account Manager @ (October 2014 - January 2019)
Service Delivery Director @ (March 2014 - September 2014)
Head of Scotland Delivery Centre @ Capita IT Services (April 2013 - February 2014)
European Technology Director, HR BPO @ (July 2012 - April 2013)
European Technology Lead, HR BPO @ (October 2010 - June 2012)
Group IT Manager @ (October 2009 - September 2010)
IT Service Delivery Manager @ (August 2004 - October 2009)
Programme Manager @ (November 2000 - August 2004)
European Programme Office Manager @ National Australia Group (March 1995 - November 2000)
Programme Specialist @ Britannia Life (November 1992 - March 1995)
Systems Liaison Analyst @ (March 1989 - October 1992)
Systems Tester @ (December 1985 - March 1989)

Caroline Williamson Education

St Modan's High 1980-1985

Caroline Williamson Skills

Account Management
Account Portfolio Management
Analytical Skills
Applications Delivery
Artificial Intelligence (AI)
BPO
Business Analysis
Business Development
Business Process
Business Process Improvement
Business Transformation
CRM Software
Call Centers
Client Relationship Strengthening
Client Services
Collaborative Problem Solving
Communication
Continuous Improvement
Critical Thinking
Customer Advocacy
Customer Engagement
Customer Escalation Management
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Success
Data Transformation
Deals
Employee Benefits
Engagement Management
Engagements
FinTech
Governance
Growth Strategies
Human Resources
IT Outsourcing
IT Service Delivery
IT Service Management
ITIL
Influencing Others
Innovation
Investment Products
KPI Reporting
Key Account Growth
Key Account Management
Key Account Relationship Building
Knowledge Sharing
Managed Services
Management
Mergers & Acquisitions
Microsoft Azure
Microsoft Office
Mitigation Strategies
Multi-country
Negotiation
Offshoring
Outsourcing
PMO
Pension Funds
People Management
Performance Management
Post-Sales
Problem Solving
Product Adoption
Program Management
Project Delivery
Project Management
Project Planning
Relationship Building
Relationship Management
Requirements Gathering
Resource Allocation
Resource Management
SLA
Senior Stakeholder Management
Service Delivery
Service Delivery Management
Service Improvement
Service Improvement Plans
Shared Services
Software Development Life Cycle (SDLC)
Software Support
Software as a Service (SaaS)
Solution Delivery
Solution-oriented
Stakeholder Management
Statements of Work (SOW)
Strategic Partnerships
Strategic Relationships
Strategy Implementation
Team Leadership
Testing
Thought Leadership
Transition Management
Troubleshooting
Vendor Management
Wealth Management Services
Working with Unions
Recruiting
Software Development
Mergers and Acquisitions
Sales

Caroline Williamson Summary

Caroline Williamson, based in Bonnybridge, GB, is currently a Customer Services Lead at Strada. Caroline Williamson brings experience from previous roles at Zellis and NGA Human Resources. Caroline Williamson holds a 1980 - 1985 St Modan's High. With a robust skill set that includes Account Management, Account Portfolio Management, Analytical Skills, Applications Delivery, Artificial Intelligence (AI) and more. Caroline Williamson has 1 emails on RocketReach.