Caroline Smith Location
- Rancho Cordova, CA, US
Caroline Smith Work
- 2024 - now Chief Transformation Officer @
- 2022 - 2024 Director of Member Experience @
- 2021 - 2022 Director of Design Strategy @
- 2019 - 2021 Design Strategist @
- 2016 - 2019 Design Strategist and Delivery Manager @ Caroline Smith Consulting GmBH
- 2014 - 2016 Strategy and Design Consultant @
- 2013 - 2013 Junior Strategy and Design Consultant @
- 2009 - 2012 Breaking News Reporter and Digital Editor @ Various
Caroline Smith Education
- d.MBA 2019 - 2019
- Northwestern University 2005 - 2009
Caroline Smith Skills
- Digital Transformation
- Patient Relations
- Key Metrics
- Long-term Vision
- Patient Experience
- Healthcare Leadership
- Federal & State Regulations
- Creative Problem Solving
- Team Leadership
- Strategy
- Strategic Initiatives
- Relationship Development
- Digital Product Development
- Organizational Alignment
- Creative Ideation
- Coaching
- Process Design
- Customer Satisfaction
- Feedback Management
- Customer Advocacy
- Team Management
- Strategic Planning
- Client Relations
- Negotiation
- Remote Work
- Prototyping
- Innovation Development
- User-centered Design
- Teamwork
- Communication
- Design Research
- Digital Innovation
- Product Management
- Management Consulting
- Project Management
- Market Research
- Customer Experience
- User Experience
- Usability Testing
- Journalism
- Content Strategy
- Wireframing
- Product Design
- Interaction Design
- Customer Development
- Entrepreneurship
- User Research
- inVision
- Design Sprints
- Figma (Software)
- Stakeholder Management
- Facilitation
- Design Thinking
- Leadership
- Systems Thinking
- Social Innovation
- Service Design
- Ethnography
- Qualitative & Quantitative Research Methodologies
- UX Research
- Multi-Device Design
- Journey Mapping
- Customer Journeys
- Mural
- Miro
- Sketch App
- Co-design
Caroline Smith Summary
- Caroline Smith, based in Rancho Cordova, CA, US, is currently a Chief Transformation Officer at State of California. Caroline Smith brings experience from previous roles at Devoted Health, Humana, United States Digital Service and Caroline Smith Consulting GmBH. Caroline Smith holds a 2019 - 2019 d.MBA. With a robust skill set that includes Digital Transformation, Patient Relations, Key Metrics, Long-term Vision, Patient Experience and more. Caroline Smith has 2 emails on RocketReach.
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