Caroline Shears Email & Phone Number
Head of Contact Centre @ Nisbets
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Caroline Shears Location
- Bristol, England, GB
Caroline Shears Work
- 2015 - now Head of Contact Centre @
- 2010 - 2015 Head of Operations (Deputy Site Manager), Cardiff Customer Service Centre @
- 2008 - 2010 Regional Sales and Service Manager - Bristol, Bromley and Cardiff @
- 2006 - 2008 Regional Sales and Service Manager - Bristol @
- 2005 - 2006 Contact Centre Manager - Cardiff @
- 2019 - 2024 Head Of Customer Service @
Caroline Shears Education
- Colstons' Girls School 1974 - 1981
Caroline Shears Skills
- Management
- Call Centers
- Performance Management
- Customer Service
- Stakeholder Management
- Change Management
- Sales
- Team Management
- Leadership
- Coaching
- Customer Experience
- Business Process Improvement
- Operations Management
- Retail
- Banking
- Call Center
- Contact Centers
- Multi-channel Retail
- Social Media
- E-commerce
- Commercial Awareness
- Service Delivery
- Multi-Site Operations
- Financial Services
- Financial Planning
- Strategy
- Project Delivery
- Customer Satisfaction
- Team Leadership
- Recruiting
- Insurance
- Multi Site Operations
- E Commerce
- Multi Channel Retail
- Business Development
Caroline Shears Summary
- Caroline Shears, based in Bristol, England, GB, is currently a Head of Contact Centre at Nisbets. Caroline Shears brings experience from previous roles at Tesco Customer Services, RBS Insurance and RBC UKI Partnerships. Caroline Shears holds a 1974 - 1981 Colstons' Girls School. With a robust skill set that includes Management, Call Centers, Performance Management, Customer Service, Stakeholder Management and more. Caroline Shears has 3 emails on RocketReach.
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