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Caroline Riley Location
Austin, TX, US
Caroline Riley Work
Head Of Customer Experience @ (April 2022 - Present)
Senior Manager @ (April 2019 - April 2022)
Director Patient Advocacy Team @ (August 2013 - July 2018)
Call Center Director @ (May 2011 - August 2013)
Customer Service Manager @ Overton's (September 2006 - May 2011)
Caroline Riley Education
Ball State University
University of Southern Indiana
Caroline Riley Skills
Leadership
Operational Excellence
Customer Experience
Customer Satisfaction
Call Centers
Retail
Inventory Management
Sales Management
Strategic Planning
Merchandising
Forecasting
E-commerce
Account Management
Customer Insight
Customer Retention
Inventory Control
Store Management
Marketing
Pricing
Marketing Strategy
Data Entry
Project Management
Customer Relationship Management (CRM)
Operations Management
Healthcare Management
Integration
Outlook
Customer Service
Training
Time Management
Team Building
Team Leadership
Negotiation
Coaching
Cross-functional Team Leadership
Client Relations
Process Improvement
Healthcare Improvement
Private Healthcare
Contact Center Operations
System Automation
Strategic Forecasting
Call Center Management
Effective Communications/Negotiations
Consultancy/Advisory
Caroline Riley Summary
Caroline Riley, based in Austin, TX, US, is currently a Head Of Customer Experience at Ownwell. Caroline Riley brings experience from previous roles at Veracyte, Inc., Airrosti Rehab Centers, Gander Mountain and Overton's. Caroline Riley holds a Ball State University. With a robust skill set that includes Leadership, Operational Excellence, Customer Experience, Customer Satisfaction, Call Centers and more. Caroline Riley has 2 emails and 2 mobile phone numbers on RocketReach.
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