Caroline O'Sullivan Email
IT Service Delivery Manager @ Zurich Insurance
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Caroline O'Sullivan Location
- Ireland
Caroline O'Sullivan Work
- 2017 -now IT Service Delivery Manager @
- 2014 -now Global Delivery Lead for Mobility and Workplace Services @
- 2011 -2014 Client Capability Lead (AkzoNobel and KONE Accounts) @
- 2009 -2011 Service Delivery Manager @
- 2007 -2009 Service Delivery Specialist (KONE Account) @
- 2006 -2007 Escalations Manager @
- 2005 -2006 Technical Support Analyst @
- 2004 -2005 Customer Advisor @
Caroline O'Sullivan Education
- Munster Technological University
BSc (Computing with Enterprise Studies)
2000-2004 - St. Goban's College Bantry, Co. Cork 1995-2000
Caroline O'Sullivan Skills
- IT Service Management
- Service Delivery
- Incident Management
- Sla
- ITIL
- Customer Satisfaction
- Management
- Call Centers
- Technical Support
- Active Directory
- Service Desk
- HP
- Service Management
- Outsourcing
- IT Operations
- IT Outsourcing
- Help Desk Support
- IT Management
- Troubleshooting
- Service Improvement
- Problem Management
- Data Center
- Virtualization
- Disaster Recovery
- Managed Services
- IT Strategy
- Transition Management
- System Deployment
- Citrix
- Pre-sales
- Service-Level Agreements (SLA)
- HP Products
- Service Level Agreements Sla
- Pre Sales
- Marketing
- Business Analysis
- Change Management
- Service Level Agreements
Caroline O'Sullivan Summary
- Caroline O'Sullivan, based in Ireland, is currently a IT Service Delivery Manager at Zurich Insurance Company Ltd. Caroline O'Sullivan brings experience from previous roles at Hewlett Packard Enterprise and HP. Caroline O'Sullivan holds a 2000 - 2004 BSc in Computing with Enterprise Studies @ Munster Technological University. With a robust skill set that includes IT Service Management, Service Delivery, Incident Management, Sla, ITIL and more. Caroline O'Sullivan has 2 emails on RocketReach.
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