Senior Manager, Global Innovation Center @ (January 2018 - September 2022)
Advisory Designer @ (January 2016 - January 2018)
IBM Health Corps, Design Thinking and Research lead @ (January 2017 - March 2017)
Manager, Consumer Insights @ (July 2013 - November 2015)
Design Research and Strategy Consultant @ (April 2013 - October 2013)
Design Research and Strategy Consultant @ (January 2012 - May 2012)
Senior Service Designer and Design Researcher @ (October 2008 - December 2011)
Graphic Designer @ (October 1999 - September 2006)
Caroline Lu Education
Carnegie Mellon University
Bachelor’s Degree (Communication Design and English)
Beijing Language and Culture University
California College of the Arts
Master’s Degree (Design)
University of Westminster
Caroline Lu Skills
Strategic Design
Innovation
Design Research
User Insight
Community Building
Collaboration
Empathy
Concept Development
Visual Prototyping
Storytelling
Narrative
Graphic Design
Creative Nonfiction Writing
Design Strategy
User Experience Design
Interaction Design
Graphics
User-centered Design
Experience Design
Design Thinking
Service Design
User Experience
Creative Direction
Information Architecture
Management
Strategy
Usability Testing
User Interface Design
heathcare innovation
mentor
Consumer in
Qualitative
Customer Insight
Ethnography
Co-creation
Qualitative Research
Team Leadership
User Experience (UX)
Creative Nonfiction
User Centered Design
Co Creation
Caroline Lu Summary
Caroline Lu, based in New York, NY, US, is currently a Innovation Experience Advisor, Clinical Strategy at Humana. Caroline Lu brings experience from previous roles at Pfizer, VSP Vision and IBM. Caroline Lu holds a Bachelor’s Degree in Communication Design and English @ Carnegie Mellon University. With a robust skill set that includes Strategic Design, Innovation, Design Research, User Insight, Community Building and more. Caroline Lu has 2 emails and 1 mobile phone numbers on RocketReach.
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