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Caroline D'Angelo Location
London, GB
Caroline D'Angelo Work
Global SAP Operate Program Lead @ (November 2024 - Present)
NSE SAP Operations Manager @ (October 2022 - September 2024)
Service Delivery Manager @ (October 2020 - January 2023)
Service Delivery Manager @ (September 2019 - October 2020)
Senior Service Delivery Manager @ (August 2017 - March 2019)
Senior Service Delivery Manager @ (February 2013 - August 2017)
Service Delivery Manager @ (January 2009 - February 2013)
Client Services Manager @ (March 2006 - January 2009)
IS Account Manager @ Prime Business Solutions (March 2005 - March 2006)
Caroline D'Angelo Education
Swansea University / Prifysgol Abertawe
BSc (Hons) (Anthropology & Sociology)
1999-2002
Caroline D'Angelo Skills
Sla
ITIL
Managed Services
Telecommunications
Project Planning
Incident Management
Service Improvement
Unified Communications
Contract Negotiation
Service Management
Service Delivery Management
ICT
Service Delivery
IT Service Management
Business Services
Contact Centers
Data Center
Outsourcing
IT Operations
Cisco Technologies
Microsoft Exchange
Professional Services
Team Management
Servers
Pre-sales
Information Technology
Pre Sales
Supplier Negotiation
ITIL Service Strategy
ITIL Certified
Service Design
Business Relationship Management
Data Analysis
Business Analysis
Negotiation
Technology Change Management
Vendor Management
Service Improvement Plans
Business Relationship Building
Service Level Management
Change Management
Long Term Business Relationships
Service Operation
Analytical Skills
Business Technology Optimization
Problem Solving
Continuous Improvement
Major Incident Management
Problem Management
Technology Adoption
Caroline D'Angelo Summary
Caroline D'Angelo, based in London, GB, is currently a Global SAP Operate Program Lead at Deloitte. Caroline D'Angelo brings experience from previous roles at Deloitte, Deloitte UK, Keytree and Timico. Caroline D'Angelo holds a 1999 - 2002 BSc (Hons) in Anthropology & Sociology @ Swansea University / Prifysgol Abertawe. With a robust skill set that includes Sla, ITIL, Managed Services, Telecommunications, Project Planning and more. Caroline D'Angelo has 4 emails and 2 mobile phone numbers on RocketReach.
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