Caroline Castillo Email
Director of Service and Digital Channel Development @ Grupo Humano
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Caroline Castillo Location
- Santo Domingo, DO
Caroline Castillo Work
- Director of Service and Digital Channel Development @ (March 2023 - Present)
- Senior Manager of Service and Digital Channel Development @ (October 2019 - March 2023)
- Customer Experience Manager @ (October 2016 - October 2019)
- Senior Manager of Customer Experience @ (March 2013 - October 2016)
- Senior Manager of Transaction Planning and Monitoring @ (January 2012 - March 2013)
- Outsourcing Management Specialist @ (January 2011 - December 2011)
- Operations Specialist @ (March 2008 - January 2011)
- Contact Center Supervisor @ (May 2007 - April 2008)
- Operations Supervisor @ (January 2006 - May 2007)
- Contact Center Supervisor @ (May 2002 - January 2006)
Caroline Castillo Education
- MIT Professional Education 2025-2026
- Universidad APEC
Master (Business Administration and Management, General)
2007-2009 - Universidad Tecnológica de Santiago
Licenciada (Marketing)
2000-2005 - Instituto de Economía Digital de España (ICEMD), España
Certificación Experiencia del Cliente (Innovación)
- Digital Economy Institute of Spain (ICEMD), Spain
DESIGN THINKING METHODOLOGY PROGRAM
- Kenwin, Argentina
INTERNATIONAL CERTIFICATION IN CUSTOMER SERVICE
Caroline Castillo Summary
- Caroline Castillo, based in Santo Domingo, DO, is currently a Director of Service and Digital Channel Development at Grupo Humano. Caroline Castillo brings experience from previous roles at Grupo Humano and Orange. Caroline Castillo holds a 2025 - 2026 MIT Professional Education. Caroline Castillo has 1 emails on RocketReach.
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