Carol Woolf Gallery Information

Carol Woolf Gallery & Frame Factory guarantees that the products it sells are of the finest quality and free from material defects. If a product is defective, it can be returned within 30 days and a new item will be sent to you. You should inspect your items carefully upon receiving them. Dry fit all mitre chopped to size mouldings to be sure you are satisfied. We can not accept return items that have been cut, glued, nailed or modified in any way. Items should not be returned without a Return Merchandise Authorization (RMA). No refunds, credits or returns will be accepted or processed without a RMA number. To notify us of something you want to return, email us providing the original order number and the reason for the RMA request. Items that are returned because they were incorrectly ordered are subject to a 15% per item restocking fee. Such items must be returned within 30 days of order placement. Shipping and handling charges are non-refundable. A credit will be entered into your account with us as soon as the merchandise has been received and inspected. If you have any questions regarding our products or Policies, please contact us. Our mission is to provide you with quality products and services, at prices that make sense, in a way that will result in you having a long and enjoyable relationship with us. There are actually people behind this website who care about you and your needs.